Solution Engineer

📍This role is based in our Eindhoven HQ (1-2x a week at the office)

This Is What You Tell People At Parties 👋

At Sendcloud, we have an all-in-one shipping solution that automates the shipping process for e-commerce. With more than 25,000 customers across Europe (and soon beyond 🌍), Sendcloud is on a mission to become the world’s leading shipping solution. We thrive in a high-performance environment where wins are celebrated together.

As a Solution Engineer, you’re the technical powerhouse behind successful enterprise implementations. You’ll design, guide, and deliver integrations that make e-commerce logistics seamless. When sh*t gets real—or really technical—you’re the one our merchants (and teammates) can count on.

What You Will Do In This Role 🧐

• Lead enterprise implementations: Organize blueprinting and brainstorming sessions, create API interaction diagrams, and manage complex technical project roadmaps.
• Be the technical project manager: Take over from Sales Engineers after deal handover, and drive merchants to their first stable release of Sendcloud.
• Shape the ecosystem: Co-create and validate integrations with leading CMS, ERP, WMS, and 3PL solutions.
• Be the merchant’s voice: Translate real-world use cases into actionable feedback for Product & Development.
• Support knowledge-sharing: Train Sales Engineers on technical best practices and help run our internal "training center" for commercial teams.
• Own aftercare: Provide hands-on support post-launch to ensure successful adoption.
• Document everything: Deliver solid internal handovers and clear documentation for every project.
• Can link business goals with technical solutions seamlessly.
• Excels at translating requirements into clear technical specifications.
• Creates interaction diagrams that are works of art.
• Speaks the same language as Product & Development teams.
• Thrives in problem-solving mode and has a process-driven mindset.
• Can manage multiple stakeholders and projects at once without losing sight of priorities.

Our Perfect Match 💗

• Is comfortable working with diverse systems (CMS, ERP, WMS, 3PLs) in the same project.

Our Values ✨

💩 No bullshit: We’re transparent, humble, and open. Mistakes are shared, learned from, and moved past.

🎯 Grow & Win: We keep learning, improving, and developing our skills—individually and as a team.

🎠 Have Fun: We bring our authentic selves to work and enjoy building awesome solutions together.

Benefits 🎉

• Work in an internationally oriented, certified Great Place to Work! 📌
• A competitive salary that grows with your accomplishments.
• Hybrid working model + €500 budget to set up your home office.
• 28 holidays + an extra day off for your birthday 🥳
• 4-week sabbatical after 3 years of employment.
• €2,000 yearly study budget for your development.
• Access to Sendcloud gym, weekly Bootcamp & yoga sessions. 🧘
• Pension scheme and health insurance discount.

👉 Want to be the technical anchor for some of Europe’s most impactful merchants? Join Sendcloud as a Solution Engineer and help shape the future of global e-commerce logistics.