Process Expert

Has responsibility for handling daily Documentation tasks in line with
the Client/Process IOP's and ensures quality of service is maintained at
all times.
May support peers with technical or process related challenges during
process execution

Has accountability for preparation of export/import documentation and submission of the same timely and accurately to stakeholders. Adheres to IOPs and deviations to be checked prior with stakeholders. Focuses on data quality to ensure SLAs are met. Up-to-date understanding/training of Process and IOPs to create documentation. May perform root cause analyses in the event of escalations. May train new hires on the process(es).

• - Role scope: Export documentation knowledge.
• - Ensuring compliance to internal & external audit controls; process efficiency and delivering operational KPIs.
• - Drive operational excellence through KPI measurement and analysis.
• - Able to work independently with the limit supervision from higher level.
• - Enhance productivity & performance with initiatives in operation.
• - Actively contribute initiatives to support process improvements.
• - Take every opportunity to expand on services in scope of solution design and new business development.
• - Carry out ad-hoc tasks assigned by Team Leader/ Manager.
• Who We Are Looking For
• - Experience in Ocean Export documentation 
• - At least 02 years' professional working experience at similar role(s) export operations
• - Knowledge of Case Management and GCSS will be an added advantage

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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