Network Support Engineer (Firewall)

Job Title

Network Support Engineer (Firewall)

About Your Business Area/Department:

Amadeus Hospitality’s Technology Operations organization provides infrastructure and engineering support for the hosting and development of proprietary software used by the global hospitality industry.
 

Summary Of The Role:

We’re looking for a forward-thinker with a strong background in network engineering. You’ll collaborate closely with your team, other cross-functional technology groups, and business unit leadership to implement, manage, and maintain the network infrastructure within the Amadeus Hospitality enterprise ecosystem. This includes both private and public cloud environments, supporting internal teams as well as customer-facing solutions.
 

In This Role You’Ll:

• Be part of a supportive and collaborative team of network engineers.
• Partner with other engineering teams, architects, and project management professionals.
• Build and maintain switches, routers, firewalls, and load balancers.
• Administer firewalls (Palo Alto and Cisco ASA) and load balancers by translating requests from R&D into actionable technical implementation plans.
• Build and maintain WAN links using technologies such as VPN, MetroE, and ExpressRoute.
• Apply and continuously improve best practices for reliability, stability, security, and performance.
• Perform change, problem, and incident management functions.
• Write and maintain technical documentation to ensure knowledge-sharing and efficiency across teams.
• Automate solutions for complex or repetitive tasks to increase efficiency.
• Deploy and maintain Akamai DNS zones and delivery properties.
• Manage Azure networking components such as VNets, ExpressRoute, and Network Security Groups.
• Provide escalation support, troubleshooting, and resolution assistance for the platform in a 24/7 scheme, through an on-call rotation shared among the team. 

About The Ideal Candidate:

• Network and security engineering and support in 24/7/365 environments.
• Enterprise-class routers and switches (Cisco ASR, Nexus, etc.).
• Enterprise-class firewalls (Palo Alto, Cisco ASA/Firepower, etc.).
• Enterprise-class load balancers and associated traffic policies (F5 LTM, Citrix ADC, A10, etc.).
• Azure Networking (Network Security Groups, VNets, and ExpressRoute).
• Basic knowledge of Akamai (CDN, Zones, and Property Manager).
• Familiarity with tools like Ansible, GitHub, and Bitbucket is desirable.
• Protocols such as BGP, EIGRP, OSPF, and HSRP.
• Features such as SVI, vPC, VDC, STP/RSTP/RPVST, LACP, EtherChannel, and Port-Channel.
• Network management, monitoring, and troubleshooting tools/software.
• In-depth understanding of the TCP/IP model with strong troubleshooting skills across all layers.
• Ability to work independently while exercising good judgment.
• Ability to maintain ownership and accountability across areas of responsibility.
• Flexibility to work with interruptions and adapt to unexpected situations.
• Experience with remote access technologies (SSL, IPSec VPN, RDG, etc.).
• Competitive compensation, including performance-based bonuses, paid vacation and holidays, health insurance, and other comprehensive benefits.
• Flexible work options: onsite, hybrid, or fully remote depending on your needs and location.

What We Offer:

• Access to professional development tools and training—both technical and soft skills—to support your growth and career progression.
• A diverse, inclusive, and collaborative workplace in one of the world’s leading travel technology companies—where your work will have global impact. 

Application Process:

• The application process takes less than 10 minutes. Create your candidate profile, upload your résumé/CV, and apply today — we look forward to learning more about you!
• What We Can Offer You
• 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
• 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• 🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
• 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.