Field Application Engineer, Commercial Laser

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Job Description Summary

• Primarily provides pose-sales technical support and service to solve the issue of the products and applications.
• Travel to customer site or even end customer site to collect the necessary data for quality improvement and issue solution.
• Uses in-depth product knowledge to provide technical support and expertise to sales and the customers on the application aspects.

Responsibilities Include:

• Response for technical support and service on commercial Lasers and Industry Lasers.
• Support customer on technical questions and provide training to customers.
• Troubleshooting & problem solving on customer application related issues remotely or in the field.
• Feedback to team based on the customer's application.
• Work closely with internal functional teams (Sale, Quality, Product Line Management, Product Engineering, R&D, etc.), to solve technical issues and requests.

Qualifications And Requirements

• 3+ years working experience in commercial laser industry
• 1+ years' service engineer work experience and strong hand-on ability in commercial laser
• BS in Laser, Optics or Engineering, equivalent
• Result driven and self-driven, can work independently but being a team player, understand and practice collaboration, working with all functional groups effectively
• Reading and writing English ability is must. Good English communication will be plus.

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.