Bistro Server - Full Time - 1st Shift

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.

This is a full-time position with 1st shift hours. Weekend availability required.  This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more. 

Summary

Fulfill the daily operations of the Bistro including guest service, room service, table service, counter service, deliveries and side work. Follow the expectations of AHC and Marriott Corporate including following QA standards. Create a teamwork environment in the bistro and produce quality service to each guest. 

Essential Functions

• - Bistro service includes counter service, barista, food running, table service, room service and deliveries
• - Maintain daily set up and/or breakdown of the bistro by following daily checklists
• - Know each menu item and its ingredients. Know what happy hour and CYO pasta are.
• - Be aware of events in the area. Be able to give suggestions to our guests
• - Follow and Maintain QA specs. Use the correct service lingo according to QA standards.
• - Follow and Maintain Health Department Specs. Fill out daily temp logs, rotate product first in, first out and record/dispose of expired product on the waste log
• - Strives to exceed guest satisfaction and looks for ways to provide the best possible service
• - Understands all facets of job responsibilities and displays the skills necessary to complete tasks
• - Complete daily cleaning duties and side work tasks, takes pride in their work
• - Reports to work on time and rarely misses scheduled shifts. Correctly follow the department attendance policy
• - Participates in department meetings and communicates freely expressing ideas, opinions or views. Communicates with

management and other staff members
- Displays a positive courteous and polite attitude, works well with others
- Takes pride in their appearance and reports to work in complete uniform, wearing the proper shoes and socks professionally dressed and neatly groomed
- Displays a sense of urgency and the ability to resolve guest concerns or department issues on their own
- Utilize time well and is productive throughout the entire shift while meeting department standards
- Looks for ways to save money by reducing waste and controlling expenses. Also tries to generate more revenues by offering ideas and suggestive selling to the guest whenever possible
- Keeps work area neat and clean. Can be found picking up trash in public and back of the house areas of the Hotel. Knows where to recycle items for the department and consistently places them in the appropriate bins and recycling stations
- Follow the AHC safety standards of our hotel
- Associate to attend TIPS training and properly card guests who appear under 40 years of age. Be comfortable to pour wine, beer or make a mixed drink when a bartender is not present.
- Answering the telephone, taking room service and delivery orders. Preparing these orders accurately and delivering following QA guidelines.
- Actively taking care of each guest according to Marriott standards and department standards
- Monitoring food waste
- Maintain Bistro cleanliness and overall deep cleaning
- Attending Department Meetings
- Communicating with your management or team members
- Follow our hotel green policies
- Following Marriott and Health Department Specs
- Actively work in the bistro in designated area: counter service, barista, running food, tables service, room service
- Any other additional responsibilities that may be asked by General Manager or Food and Beverage Manager.

Education And Experience

• - High school diploma or GED; related experience and/or training.
• - Must have some restaurant experience.

Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate:

• - Is regularly required to stand and walk
• - Is required to use hands and fingers to handle or feel objects
• - Is required to frequently reach with hands and arms
• - Is regularly required to talk or hear; taste or smell
• - Is occasionally required to sit and stoop; kneel, crouch, or crawl
• - Must occasionally lift and/or move up to 40 pounds
• - Specific vision abilities required by this job include close vision, distance vision, and peripheral vision