Product Software Engineer

Must Have:

• 3+ years of experience with at least 1+ years in Tech Support.
• Strong experience in troubleshooting complex application, system, or network issues.
• Solid understanding of relevant technologies such as:
• Experience in C#,.NET Core/.NET Framework
• Familiarity with ticketing and incident management systems (e.g., ServiceNow, Salesforce, Jira).
• Strong problem-solving skills and ability to work independently under pressure.
• Excellent problem-solving, debugging, and analytical skills.
• Application servers, databases (e.g., SQL Server, PostgreSQL), C#, WebAPI
• Cloud platforms (Azure, AWS)
• Proficiency with log analysis tools, monitoring systems, and debugging tools.

Nice To Have:

• Experience with cloud platforms (Azure, AWS).
• Knowledge of CI/CD pipelines & DevOps concepts.
• Experience supporting mission-critical or customer-facing applications.
• Exposure to monitoring tools like Splunk, AppDynamics, or AppInsight, Datadog.

Essential Duties And Responsibilities:

• Provide (Level 3) technical support for issues.
• Collaborate with development, QA, and infrastructure teams to resolve complex defects and performance issues.
• Analyze logs, monitor system behavior, and simulate problems to reproduce issues.
• Develop and maintain knowledge base articles, troubleshooting guides, and best practices.
• Participate in deployment validations, release support, and post-release monitoring.
• Implement workarounds, patches, or configuration changes as needed to restore service.
• Ensure timely and professional communication with customers and stakeholders during incident resolution.
• Stay up to date with industry trends and emerging technologies to bring innovative ideas to the team.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.