North Central District Ops - Manager District Operations
SMC.com
Office
KS, US
Full Time
North Central District Ops - Manager District Operations
PURPOSE
The District Operations Manager (DOM) is responsible for overseeing the operational efficiency and effectiveness of all sales branches within a designated geographic territory. Working closely with the District Sales Manager (DSM) who focuses on driving sales revenue and market share, the DOM ensures the seamless execution of corporate strategies, adherence to company policies, and the optimization of resources to drive operational excellence, profitability, and consistent performance across the district. This role focuses on improving underlying processes, managing day-to-day operations, and maintaining the operational infrastructure necessary for achieving organizational goals.
ESSENTIAL DUTIES
• Own full responsibility for the Profit & Loss (P&L) of the district assigned, ensuring profitability goals are met.
• Monitor and enforce cost control measures to ensure optimal profitability across all district operations.
• Enforce cost control measures to maximize profitability and minimize losses.
• Manage accounts receivable and assets (inventory, fixed assets) to maximize returns and meet performance goals.
• Monitor cost controls and leasing requirements for district buildings/assets.
• Manage district assets to optimize return and achieve corporate performance goals.
• Ensure operational execution at branches, reducing friction and enabling sales teams to focus on growth.
• Collaborate with District Sales Managers (DSM) to implement and manage budgets aligned with corporate goals.
• Coordinate with National Indirect Sales Manager on sales action planning, ratios, and inventory operations.
• Track and report on KPIs for all district roles, providing daily, weekly, and monthly analytics to the DSM.
• Create and distribute performance reports for district and sales leadership, focusing on goals and progress.
• Audit sales office compliance with corporate standards, conducting regular branch reviews.
• Monitor CRM, GPS, and management dashboard activity for sales calls, opportunities, route efficiency, and sales performance.
• Oversee district Application Specialists and provide operational leadership.
• Lead recruiting and hiring efforts within the assigned district.
• Monitor and adjust headcount needs (e.g., Application Specialists, Automation Account Representatives).
• Develop and mentor team members for future leadership / advanced roles.
• Lead training efforts (CRM, ERP, etc.) for team development.
• Foster a culture of accountability and continuous improvement, prioritizing customer experience.
• Encourage teamwork and professional growth in a collaborative work environment.
• Support customer relationships by ensuring operational satisfaction.
• Serve as an escalation point for customer issues related to operations or logistics (SIS, ISS, Production, Accounting, etc.).
• Maintain a consistent sales office environment, including standardized equipment, resources, and training capabilities.
• Act as company representative for onsite building owners and address any needs.
• Assist in executing corporate product promotions, market campaigns, and open house events at the district level.
PHYSICAL DEMANDS/WORK ENVIRONMENT
• Ability to maintain a posture in a seated position within a typical office environment for extended periods.
• Frequent travel requirements are between 40% to 50% of the time within the assigned district and occasionally beyond.
• Work in a dynamic, fast-paced office environment.
• Responsibilities may require evening and weekend work in response to supporting the needs of the business.
MINIMUM REQUIREMENTS
• Ability to effectively manage and execute all responsibilities while based within the assigned territory.
• Bachelor's degree in Business, Operations, or a related field, or equivalent experience.
• Advanced degree in Business, Operations, or a related field is preferred.
• Minimum of 5 years of progressive experience in operations.
• Minimum of 5 years of management experience.
• Flexible and adaptable approach, with the ability to thrive in a dynamic work environment.
• A "get things done" and "do more with less" attitude, with a relentless focus on efficiency and results.
• Strong analytical abilities to aid with problem-solving and leadership decision abilities.
• Demonstrated ability to develop, implement and maintain control over operational and budgetary processes and policies.
• Familiarity with SMC products, procedures, and sales strategies is preferred.
• Proficient in CRM systems and core operational applications, with the ability to quickly adapt to new systems as needed.
• Valid driver’s license with a clean driving record.
For internal use only:Sales001
PURPOSE
The District Operations Manager (DOM) is responsible for overseeing the operational efficiency and effectiveness of all sales branches within a designated geographic territory. Working closely with the District Sales Manager (DSM) who focuses on driving sales revenue and market share, the DOM ensures the seamless execution of corporate strategies, adherence to company policies, and the optimization of resources to drive operational excellence, profitability, and consistent performance across the district. This role focuses on improving underlying processes, managing day-to-day operations, and maintaining the operational infrastructure necessary for achieving organizational goals.
ESSENTIAL DUTIES
• Own full responsibility for the Profit & Loss (P&L) of the district assigned, ensuring profitability goals are met.
• Monitor and enforce cost control measures to ensure optimal profitability across all district operations.
• Enforce cost control measures to maximize profitability and minimize losses.
• Manage accounts receivable and assets (inventory, fixed assets) to maximize returns and meet performance goals.
• Monitor cost controls and leasing requirements for district buildings/assets.
• Manage district assets to optimize return and achieve corporate performance goals.
• Ensure operational execution at branches, reducing friction and enabling sales teams to focus on growth.
• Collaborate with District Sales Managers (DSM) to implement and manage budgets aligned with corporate goals.
• Coordinate with National Indirect Sales Manager on sales action planning, ratios, and inventory operations.
• Track and report on KPIs for all district roles, providing daily, weekly, and monthly analytics to the DSM.
• Create and distribute performance reports for district and sales leadership, focusing on goals and progress.
• Audit sales office compliance with corporate standards, conducting regular branch reviews.
• Monitor CRM, GPS, and management dashboard activity for sales calls, opportunities, route efficiency, and sales performance.
• Oversee district Application Specialists and provide operational leadership.
• Lead recruiting and hiring efforts within the assigned district.
• Monitor and adjust headcount needs (e.g., Application Specialists, Automation Account Representatives).
• Develop and mentor team members for future leadership / advanced roles.
• Lead training efforts (CRM, ERP, etc.) for team development.
• Foster a culture of accountability and continuous improvement, prioritizing customer experience.
• Encourage teamwork and professional growth in a collaborative work environment.
• Support customer relationships by ensuring operational satisfaction.
• Serve as an escalation point for customer issues related to operations or logistics (SIS, ISS, Production, Accounting, etc.).
• Maintain a consistent sales office environment, including standardized equipment, resources, and training capabilities.
• Act as company representative for onsite building owners and address any needs.
• Assist in executing corporate product promotions, market campaigns, and open house events at the district level.
PHYSICAL DEMANDS/WORK ENVIRONMENT
• Ability to maintain a posture in a seated position within a typical office environment for extended periods.
• Frequent travel requirements are between 40% to 50% of the time within the assigned district and occasionally beyond.
• Work in a dynamic, fast-paced office environment.
• Responsibilities may require evening and weekend work in response to supporting the needs of the business.
MINIMUM REQUIREMENTS
• Ability to effectively manage and execute all responsibilities while based within the assigned territory.
• Bachelor's degree in Business, Operations, or a related field, or equivalent experience.
• Advanced degree in Business, Operations, or a related field is preferred.
• Minimum of 5 years of progressive experience in operations.
• Minimum of 5 years of management experience.
• Flexible and adaptable approach, with the ability to thrive in a dynamic work environment.
• A "get things done" and "do more with less" attitude, with a relentless focus on efficiency and results.
• Strong analytical abilities to aid with problem-solving and leadership decision abilities.
• Demonstrated ability to develop, implement and maintain control over operational and budgetary processes and policies.
• Familiarity with SMC products, procedures, and sales strategies is preferred.
• Proficient in CRM systems and core operational applications, with the ability to quickly adapt to new systems as needed.
• Valid driver’s license with a clean driving record.
For internal use only:Sales001
North Central District Ops - Manager District Operations
Office
KS, US
Full Time
September 16, 2025