Order Management Administrator

Gutor is a leading international manufacturer of UPS systems for industrial applications. The company has been in business for over 75 years and has a proven track record of delivering high-quality products and services. Gutor's products are designed to meet the demanding needs of industries such as oil & gas, petrochemical, chemical, nuclear, and transportation. The company also has a global presence with over 600 employees in more than 30 countries and branches in Brazil, China, India, Malaysia, Mexico, Saudi Arabia, the United Arab Emirates, and the U.S.A to name a few.

Gutor is committed to providing its customers with the best possible support. The company has a team of experienced engineers and technicians who are available to help with any problems that may arise.

The position will be responsible to confirm and start all orders for service by using the specified electronical tools such as SAP. The OM-Administrator works closely worldwide with CS Sales, Accounting, Invoicing, Export, Procurement, Warehouse, Project Coordinator. Customer satisfaction for service orders is an essential task under this position and therefore the OM-Administrator is primary responsible for every single Service Order. The OM-Administrator supports and actively encourages the use of electronical tools enhance the efficiency of the order work flow.

Service:

• Responsibility of all Customer Service Orders, including Warranty Orders from order entry until order completion
• Follow up Customer requests on delivery time and Customer care during and after order fulfillment
• Creating Maintenance Contracts and tracking invoices
• Release invoices (Spare Parts and Service) and book revenue on time

Component Orders:

- Internal component material handling for production CN/MY

General:

- Support OM-Administration in MY, NAM

Support of CS Sales, Export, Warehouse, Invoicing, Cash Collection

Single point of contact (SPOC) of order management for spare parts and warranty orders

• Know How bearer for contractual terms & conditions and SAP issues related to daily business use in the SD/PS module
• Upload invoices on customer web portal
• Handling special requirement on Spare Parts delivery, Invoicing (Letter of Credit/Cash against Documents)
• Involvement on NQA-1 process, support of Dedication and NQA-1 Support Specialist

Gutor is an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.