IT Analyst, Plant Support (Infrastructure & Security)

Responsibilities:

• Become trusted IT partner and adviser to the business.
• Using a predefined resolution framework, develop and apply IT knowledge skills (e.g. troubleshooting) to resolve and respond to customer issues and deliver solutions quickly and effectively.
• Provides 2nd and 3rd level Support for request and incidents.
• Actively engage on project assignments including defining and leading project tasks and/or work packages.
• Act as a resolution escalation point for peers and customers.
• Demonstrate leadership skills in collaboration and knowledge.
• Conduct research on emerging technologies and recommend technologies that will increase cost effectiveness and systems flexibility.
• Maintain, monitor and administer related computing environments, including directories, systems software, applications software, and management tools.
• Participate in evaluation, design, and implementation of new systems that increase productivity or enhance overall business operations.
• Confer with end-users, clients, or senior management to define business requirements for complex systems and infrastructure development.
• Create technical documentation around new and established processes and procedures.
• Develop, document, communicate, and enforce policies for standardization and security.
• Contribute to IT Knowledge Base.
• Participate in training to continue to develop key functional and technical skills and improve business acumen.
• Develop basic functional knowledge and documentation of IT systems (Microsoft, LAN/WLAN, Account Management, Endpoints, Printing, Directory Management, Site Infrastructure.
• Lead customer training sessions on IT policies, directives, and processes and act as SME and Champion within the Business.
• Seek to continuously improve operations.
• Identify and suggest process and system enhancements.
• Perform at a level that assists in attaining overall and team-level performance measures and goals.
• Collaborate with all IT teams to deliver excellence to customers by way of projects or issue resolution.
• Consistently meet assigned project deadlines in an agile and rapid moving environment
• Ensure compliance with all Health and Safety policies and initiatives.
• On-call availability.
• Other duties as required.

Qualifications:

• College diploma or university degree in the field of IT or equivalent work experience.
• 5 or more years in an IT role.
• Certifications: 
• Strong technical knowledge of IT.
• Experience with Microsoft Suite (Excel, Word, PowerPoint).
• Experience with ITSM/ITIL applications (ServiceNow).
• Exceptional analytical, conceptual, and problem-solving abilities.
• Ability to work with integrity, and courage to challenge the status quo.
• Superior written and oral communication skills.
• Strong technical documentation skills.
• Strong interpersonal and consultative skills.
• Able to prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• International travel to various locations as required.
• ITIL v4 Foundations
• CompTIA Certifications
• Microsoft Certifications (or working towards)
• Cisco Certifications (or working towards)
• Fortinet Certifications (or working towards)

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Samaco

At Samuel, we believe every team member brings unique and valuable skills, experiences and knowledge to our thriving business – enabling us to build on over 170 years of success in the metals industry. We offer countless opportunities for our team members to develop and grow in their careers, empower them to make decisions on the job and be a part of driving positive change – within our organization and in the communities where we live and work. If you’re seeking a dynamic, supportive and welcoming workplace to make your mark and grow your career, we have the programs, culture and opportunities to make it happen. We’re stronger together.
At Samuel we believe in a culture of equality. Respect and integrity are at our core. We are committed to building and creating an environment that is open and welcoming for everyone.

Samuel is an Equal Opportunity Employer.  In the United States, we utilize E-Verify.