OIEC - Program Specialist for System Development (Program Specialist V) - Austin

• Status:                    Internal/External-OIEC employees and the general public
• Job Posting #:         00052833
• Location:                 Austin
• Travel required:       5%
• FLSA Status:            Program Specialist V (Exempt)

Do you have a passion for public service and enjoy making a difference?  Don’t miss out on this opportunity. Office of Injured Employee Counsel is hiring! Apply now if you’re looking for a rewarding career in public service.

The Office of Injured Employee Counsel (OIEC) is the state agency that helps injured employees with their Texas workers’ compensation claims. The agency assists, educates, and advocates on their behalf.  OIEC provides services in 20 offices across the state.  Agency services include advocacy, customer service, and dispute assistance through OIEC’s Ombudsman Program.

Program Specialist for System Development - Austin

As the Program Specialist for System Development, you will support existing agency operations as part of a broader team that plans, develops, and implements a new case management system. This will include project management, reviewing and updating policies and procedures related to the project. Performs advanced (senior-level) consultative services and technical assistance. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

This position may allow for telework, at the manager’s discretion. You will be required to report to the office as needed to attend meetings, training, and other job duties.  Employees who are allowed to telework must have a secure, dedicated workspace with Internet service.

This Position:

• Performs a variety of technical, training, research, planning, policy, program assessment, and administrative activities.
• Studies and analyzes operations, policies and procedures, and IT systems and identifies opportunities for case management system development. Researches, develops, and implements new policies and procedures. Will become experts in the OIEC processes, procedures and business processes. Will assist with preparation of workflow diagrams for the eventual replacement of the legacy system.
• Provides high-level advice by interpreting policies, procedures, rules, regulations, and standards related to the program. Assists with establishing and implementing agency goals and objectives to ensure consistency and improve agency operations.
• Assists with the quality assurance program to ensure compliance with applicable policies and procedures
• Performs related work as assigned

The candidate must reside in Texas or be able to relocate to Texas by the start date.

This Position Requires:

• Graduation from an accredited four-year college or university.
• Ten (10) years’ experience in reviewing and analyzing operations, policies and procedures for a state agency.

Additionally, preferences for this job are:

• Experience developing case management systems or similar systems for the state of Texas
• Experience drafting and reviewing policies and procedures,
• Ability to communicate effectively.This position requires demonstrated knowledge of:
• Program management and processes technique, and
• Ability to develop, evaluate, and interpret policies and procedures.This position requires demonstrated skill in:
• Microsoft Office software applications, including Word, Excel, Access, and Outlook to complete tasks such as editing, entering, and extracting data.
• Research and presenting findings.
• Communicating and working effectively with all levels of employees and the public.
• Handling multiple tasks simultaneously and effectively prioritizing workload.
• Ability to coordinate the work of others, interpret regulations and convey them to others, establish goals and objectives, devise solutions to administrative problems, develop and evaluate administrative policies and procedures, and prepare concise reports;
• Ability to follow procedures; and
• Ability to meet deadlines.
• This position requires the demonstrated ability to:
• Ability to coordinate and document meetings seeking internal stakeholder/focus groups;
• Maintain confidentiality of confidential information;
• Ability to provide courteous and responsive customer service.
• Ability to problem solve and deal with difficult people and/or situations;

Please note: Unless specifically and expressly stated otherwise, regular attendance is an essential function of every OIEC job.

Pursuant to the Governor’s Executive Order GA-48, candidates having any connection or continuous connections to any governmental entity or political apparatus of a country listed in 15 C.F.R. §791.4 may be subject to a heightened security background check depending on other factors.

How To Apply

Before you apply, please click, or copy and paste the following link into your browser for more information about working for the Office of Injured Employee Counsel (OIEC):  https://www.oiec.texas.gov/contact/jobs.html

All applications must contain complete job histories, including job title, dates of employment, name of employer, manager’s name and phone number, and a description of duties performed. We may reject applications that do not include all the required information. Resumes do not take the place of this required information.

Submitted through Work in Texas - Work in Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, please go to CAPPS Career Center to register or log in and access your profile. Click on the following link or copy and paste it into your browser: CAPPS TALEO Career Section

Criminal background checks will be conducted on all final candidates. An applicant who has been convicted of a criminal offense relevant to the position may be disqualified from employment.

Equal employment opportunity: OIEC does not discriminate on the basis of race, color, national origin, gender, religion, age, or disability in employment or in the provision of services. Any request for reasonable accommodation needed during the application process should be directed to OIECHR@oiec.texas.gov.

Please note: Unless specifically and expressly stated otherwise, regular attendance is an essential function of every OIEC job.

Employment Preferences

Former Foster Youth Preference

An individual who was under the permanent managing conservatorship of the Department of Family and Protective Services on the day preceding the individual’s 18th birthday is entitled to a preference in employment with a state agency over other applicants for the same position who do not have a greater qualification. Tex. Gov’t Code, Section 672.002.

Military Employment Preference

Senate Bill 1376, 88th Legislature, Regular Session, Section 657.002 requires State agencies to give military employment preference in employment and retention.  Please see more details on our job page.

In order to receive a military employment preference for any position, the following documents are required to be submitted with your application, as applicable:

• Veteran: DD Form 214
• Surviving spouse of a veteran who has not remarried: Marriage Certificate and DD Form 1300 or appropriate documentation
• Orphan of a veteran killed while on active duty: Birth Certificate and DD Form 1300 or appropriate documentation
• Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty: Marriage Certificate and copy of spouse's active duty military orders
• Spouse of a veteran with disability and is the primary income for household: Marriage Certificate, Veterans DD Form 214, and VA Benefits Summary Letter showing disability rating

Documentation must be attached before military preference can be granted.

All attachments containing personal and/or sensitive information must be redacted.

Click or copy and paste this link into your browser: www.texasskillstowork.com for help translating your military work experience and training courses into civilian job terms, qualifications/requirements, and skill sets.

Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following:

42A, 420A, LS, PERS, 0100, 0111, 3F5X1

Click or copy and paste the following link into your browser to access Military Crosswalk information:

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf