Operations & Communications Coordinator (QE)

BruntWork.com

Hybrid

Remote

Full Time

This is a remote position.

Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break.

Job Type: Full-time

Overview: Join a growing electrical contracting business in Perth, Western Australia, as they scale their
residential services alongside their established commercial operations. You’ll be the operational
backbone, managing communications, data integrity, and financial processes that keep 6 skilled
electricians productive in the field. This role offers the opportunity to work with modern job
management systems (ServiceMate) and cutting-edge tools while supporting a business owner who
values work-life balance and is committed to building efficient systems. You’ll play a crucial role in
enabling the business to take on more residential work while maintaining quality standards and allowing
the owner to spend time with his young family.
Responsibilities:
• Handle all inbound calls from residential clients across multiple channels (1300 number, mobile
phones)
• Qualify leads and book appointments, ensuring the right technician is matched to each job
based on skills and availability
• Conduct daily job auditing in ServiceMate to ensure all data is complete (photos, hours,
materials, labor costs)
• Chase field team daily for missing information and documentation to maintain data integrity
• Process invoicing for completed residential jobs with COD payment collection
• Manage daily scheduling adjustments for 6 electricians across multiple project sites
• Coordinate with project managers and field supervisors on job progress and resource allocation
• Monitor job progress to prevent delays and optimize resource utilization
• Maintain communication with clients throughout project lifecycle
• Document all processes and procedures for knowledge base development
• Support business expansion into new geographical areas through operational efficiency

Scopes:
• Full ownership of residential customer communication and lead qualification process
• Complete responsibility for ServiceMate data integrity across all active jobs
• Daily scheduling coordination for 6-person electrical team across commercial and residential
projects
• Invoice processing and payment collection for residential services
• Process documentation and knowledge base maintenance for all assigned tasks
• Support for business scaling initiatives including geographical expansion
• Integration with existing commercial operations while building residential service capacity
• Collaboration with field supervisors (including Mitch) to optimize team efficiency
• Quality control for all customer-facing communications and documentation
• Continuous improvement of operational processes to support owner’s work-life balance goals

Requirements

Requirements:
• Strong communication skills with ability to handle customer inquiries professionally
• Experience with job management software (ServiceMate experience preferred, but training
provided)
• Understanding of electrical/construction industry terminology and processes
• Ability to assess technician skills and match them appropriately to job requirements
• Strong attention to detail for data management and quality control
• Experience with invoicing and basic financial processes

• Proactive approach to chasing information and following up on incomplete tasks
• Ability to work independently and make decisions aligned with company values
• Understanding of project scheduling and resource coordination
• Familiarity with Australian business practices and compliance requirements

Benefits

Independent Contractor Perks

Permanent work from home
Immediate Hiring
Steady Freelance Job