Spanish Bilingual Customer Experience & Administrative Coordinator

This is a remote position.

• Serve as the primary point of contact for incoming customer inquiries, providing professional and friendly assistance
• Gather and document detailed information from potential customers about their service needs
• Scheduling & Coordination: Book cleaning jobs, confirm appoinments, update CRM records and ensure technicians have clear instructions
• Follow up with warm leads, track lead statuses and communication outcomes 
• Maintain accurate records and update customer information across multiple platforms
• Reporting: Track leads, sales performance, and retention; provide daily & weekly updates.
• Provide additional administrative and operational support as needed (ex. occasional social media posting during downtime or low inbound activity)
• Collaborate with team members to ensure smooth information flow and customer satisfaction
• Contribute to the continuous improvement of customer service processes

• Respond to 100% of quote requests the same day.
• Enter all quotes and bookings into CRM without delay.
• Maintain accuracy in all data entry and scheduling
• Meet or exceed monthly client acquisition and retention goals
• Maintain full and optimized schedules for technicians, minimizing disruptions.
• Build excellent customer relationships, driving positive reviews and loyalty.

• 3+ years of experience in customer service or administrative roles
• Excellent English and Spanish communication skills (both spoken and written) with a focus on professional phone etiquette
• Outgoing personality with strong leadership and team motivation skills - team management experience is a plus
• Highly organized and detail oriented
• Proficiency in using technology (CRM Systems, Microsoft Office Word & Excel) and ability to quickly adapt to new software systems
• Self-motivated with strong organizational and time management skills
• Professional demeanor and customer-service mindset
• Ability to work independently while following established procedures
• Commitment to maintaining confidentiality and professional standards
• Quiet, professional home office environment with reliable internet connection

Independent Contractor Perks

• HMO Coverage for eligible locations
• Permanent work from home
• Immediate hiring