Regional Program Manager - Supply Chain Finance - Delhi - Videocon Tower - MM

1  User Experience Ownership:

• Take full ownership of the user experience across all products, ensuring seamless interactions and high customer satisfaction.

2  Digital Penetration:

• Drive digital penetration of customers through various initiatives and projects that enhance online engagement.

3  Data Enhancement:

• Implement data collection processes with validations to reduce Turnaround Time (TAT) and improve data quality.

4  Market Understanding:

• Gain a deep understanding of customer experience, identify product gaps, and generate innovative ideas to grow market share and enhance customer satisfaction.

5  Technology Trends:

• Research and stay updated on technological trends, exploring how to incorporate them into product development.

6  Team Collaboration:

• Facilitate team input at various stages of product development and design to ensure well-rounded solutions.

7  Performance Metrics:

• Define and analyze performance metrics, prepare project status reports, and assess feature success.

8  Technological Advancement:

• Conceptualize, implement, and lead technological advancement and digital transformation projects to enhance product offerings, client satisfaction, and reduce credit risk.

9  Compliance:

• Ensure strict compliance with all Audit/RBI regulations, company processes, policies, and reporting systems.

10  Market Analysis:

• Conduct thorough market analysis to identify emerging SME trends and opportunities for product innovation.

11  Competitive Assessment:

• Continuously assess competitor products and strategies to maintain a competitive edge.

12  Customer Feedback:

• Collect and analyze customer feedback to inform product enhancements and updates.

13  Product Roadmap:

• Develop and maintain a clear product roadmap that aligns with business goals and market needs.

Qualifications -

Minimum Degree: Post Graduate/Graduate in any discipline.