Team Member-SIP

Job responsibility

1. Responsible for identifying,analysing and mitigating ckt impact due to repeat network faults.
2. Coordinate across NOC, field teams, and planning for swift resolution 
3. Provide timely updates to internal stakeholders and clients on progress 
4. Analyse frequent faults and escalation trends to identify improvement plans
5. Co-relate faults with geography and topology
6. Maintain and update tracker of repeat faults with action status and ownership
7. Candidates should possess good communication skills. 
8. Strong problem-solving and stakeholder coordination abilities.

Span of control: TTL NOC       Key Customer SA, CC,BU,Region                   Necessary Preferred Skills  

• 3 to 7 years of experience in Tx & core domain.
• Strong understanding of customer service, and technical knowledge Tx network elements, including SDH, PTN GPON etc
• Excellent problem-solving, leadership, and communication skills.
• Hands on Experience of Report preparation & publishing
• Analytical skills
• Proficiency in MS excel, Data analyses & Presentation
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Innovative thinking for analysing customer issues and resolution.

Qualification B.E./B.Tech (Telecom/Communication/Instrumental) Overall Work Experience  Over 3 + years of experience Behavioural Attributes

• Positive thinking
• Willingness to work in a competitive environment.
• Customer centric
• Team player
• Good listener

Transforming Businesses through Digitalization
Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.
Our People Shape Our Journey Ahead
We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.