System Reliability Engineer (Release Management)

Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.

The Role:

• Maintain the production environment by monitoring availability and performing periodic system health.
• Improve reliability and quality of the infrastructure and applications.
• Drive the vulnerability management work stream and ensure all priority issues are addressed.
• Work with the stake holders to ensure all the relevant patches are applied to the Unix servers, Oracle databases and Java-based applications.
• Provide primary operational support and engineering for multiple large, distributed software applications.
• Schedule patching of production systems ensuring there is no impact on customer traffic.
• Maintain security certificates, track its expiry and timely renewal.
• Participate in system design consulting, platform management, and capacity planning.
• Raise Change requests and Work orders, follow up approval and ensure completion of patching activity.
• Participate in CAB (Change approval board) and ensure the Change request goes through its complete lifecycle within the desired SLA.
• Work with the specialized teams to identify vulnerabilities in the system and design a plan to address them.
• Ensuring change management and incident management practices are diligently always followed.
• Developing solutions following Incident post-mortem to ensure the re-occurrence of the incident is significantly reduced if not eliminated.
• Raise and track relevant RAIDs (Risk, Assumption, Issues and Dependencies)

Requirements

• Linux (Basic)
• ITIL, Release & Change Management, Application Troubleshooting 
• SQL (Basic)
• Any Monitoring tool (Preferred Splunk/Dynatrace)
• Jenkins - CI/CD (Basic)
• Git basic/bit bucket - basic
• Ansible/Chef - good to have
• Post – pre deployment process, Governance
• Maturity model