Manager on Duty (Swing Shift)

Description

Achieves Company objectives in Customer Service, quality of service, and appearance of facility. Creates a positive, productive working environment. Oversees the guests and operations of the Casino Floor. 

Requirements

• Excellent customer service skills required. 
• Ensure all Guests feel welcome and are given responsive, friendly, and courteous service always.
• Maintains adequate staffing levels and utilizes Early Outs as business needs warrant.
• Control cash handling on the casino floor by adhering to Company and Gaming policies and procedures.
• Assist in all departments to ensure Guest satisfaction and efficient operations.
• Verify that all machines and equipment are in working condition, reports maintenance issues to proper departments.
• Assist in the implementation of Casino marketing, advertising, and promotional activities, and campaigns.
• Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, labor, and gaming requirements of the Casino, its employees, and Guests.
• Ensure that employees have necessary supplies to efficiently provide excellent guest service.
• Maintains confidentiality of all relevant information concerning guests, employees, and company assets. 
• Monitor Surveillance. 
• Investigates accidents/incidents involving Guests and Employees and prepares Incident Reports for Management and Human Resources. 
• Adheres to all departmental, health, and safety standards.
• Plan, assign, and direct Employees work duties and tasks.
• Resolves guest complaints and/or service deficiencies and resolve issues.
• Possess excellent organizational skills.
• Ability to work in a high pressure, fast-paced environment.
• Excellent attention to detail and ability to multitask.
• Familiar and proficient in the use of a Point-of-Sale register.
• Attend Management meetings.
• Familiar with standard office equipment including ten key calculator, copier, scanner, and desktop computer.
• Proficient in Microsoft Office programs including Word, Excel, and Outlook. 
• Must possess excellent math skills; able to calculate money accurately.