Level 2 - IT Help Desk Technician

Description

Premier Companies (Premier Ag Co-op) is seeking a friendly and knowledgeable Level 2 Help Desk Technician to support our ERP and business systems. In this conversational, customer-facing role, you’ll be the go-to expert for both remote and on-site technical assistance, helping users make the most of our enterprise applications (like our AgVantage ERP on AS/400). If you love solving problems, working with end-users, and don’t mind getting out in the field, this job could be a great fit! 

Requirements

Key Responsibilities:

• Serve as an escalation point for complex issues on our core business applications (AgVantage ERP) and related software used in accounting, inventory, and operations.
• Provide on-site field support to various local co-op branch sites to provide hands-on support. 
• Respond to helpdesk inquiries remotely when not in the field, working within our ticketing system to track issues. 
• Monitor system alerts and handle support tickets, ensuring minimal downtime for critical business processes.
• Help with configuring and deploying hardware and software for new users or system updates ensuring our business systems run smoothly and evolve with our needs.
• Collaborate closely with colleagues and end-users to understand their needs and translate them into tech solutions.
• Coach employees on how to use features of the ERP or other applications more effectively, bridging any tech literacy gaps.
• Serve as a “On-Call” point of contact during agricultures busy seasons for urgent issues that arise for fields staff and truck drivers after hours on a rotating schedule shared with your colleagues.  

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Required Qualifications:

• 2+ years of experience in an IT support or help desk role, including hands-on support of business applications or ERPs.
• Strong general IT troubleshooting skills.
• Solid troubleshooting skills and ability to diagnose issues methodically
• Excellent communication and customer service abilities. 
• High school diploma or equivalent required. Additional training or coursework in Information Technology, Computer Science, or related field preferred. 
• Valid driver’s license and willingness to travel locally to branch sites. 
• Ability to live up to 50lbs on occasion. 

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Preferred Qualifications:

• Experience with PC networks and phone systems as well as basic understanding of databases or SQL is helpful. 
• Experience with data analysis or scripting in R or Python, PHP a plus helping to automate reporting and crunching data from our systems. 
• Agricultural tech familiarity, understanding agronomy, grain, or energy distribution will give you context when supporting our users. 

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What We Offer:

• Competitive Salary
• Paid Holidays 
• Paid Time Off
• 401K with Employer Match
• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and AD&D Insurance
• Short/Long Term Disability

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Our Cooperative Culture

At Premier Companies, culture is everything. We’re not a typical corporation; we’re a member-owned cooperative that has thrived since 1927 by putting people first. Our core values include integrity, excellence, reliability, and community. What does that mean for an IT role? It means we do the right thing – even when nobody’s watching – and go the extra mile to help a colleague or customer. We believe in “joining forces to accomplish more,” reflecting the cooperative spirit. 

In practice, you'll find a welcoming, team-oriented atmosphere. Need a hand on a tricky problem? A co-worker will jump in to assist. Have an idea to improve a process? We’re all ears – innovation is encouraged. We take pride in our local farming community and our part in its success. Every support ticket you close, and every system tweak you make ultimately helps a farmer in the field or a family that depends on propane heat. That sense of mission fuels us to continually improve. 

If you’re eager to learn (about both technology and agriculture) and ready to be part of a mission-driven team, we invite you to apply. In this Level 2 Help Desk role, you won’t just fix computers – you’ll help keep a vital cooperative running and growing. We’re excited to welcome a new teammate to grow with us and make a difference every day. 

Apply Today to join Premier’s IT team and support our journey in connecting farm fields with tech fields! We look forward to speaking with you.