Senior Staff Engineer, QM Customer Quality Management

Sense the power of light

ams OSRAM is a global leader in innovative light and sensor solutions. “Sense the power of light” – our success is based on our deep understanding of the potential of light. By adding intelligence to light, we enable our customers to drive transformative applications. Our around 20,000 employees worldwide focus on innovation alongside the societal megatrends of digitalization, smart living, energy efficiency, and sustainability. Whatever your role is, you are a part of a talented team that enjoys exploring and designing new technologies.

Your new responsibilities

• Responsible for Quality Engineering of Process/Product Change Qualifications in course of PCNs. Develops Qualification Plan, plans and oversees execution, creates Qualification Reports.
• Responsible for Customer Complaint Management, leading the 8D team. Performs failure analysis, structured problem solving, and 8D reporting. Ensures thorough implementation and effectiveness of corrective actions. 
• Proven ability to be part of the Task Force team in solving Customer Failure Analysis Request FARs/customer issues – drives Root Cause Analysis, Initiates and drives the implementation of containment/corrective actions
• Crisis Management – Lead crisis team for major customer excursions (FARs on high-volume products); Manage and align all activities for customer excursions including EFA, PFA, root cause analysis and definition of corrective actions; Communicate results and activities to customer
• Responsible for reliability assessment for suspect materials. 
• Provides Quality Engineering support and work with internal stakeholders to resolve quality issues at customer side and improve product quality in the field

Who we are looking for

• Degree / Master Engineering in Electronics, Physics, Chemistry or Material Sciences
• Experience (>8years) in semiconductor manufacturing specifically in the field Quality, Reliability and/or Failure Analysis
• Knowledge of AUT standards (e.g.AEC-Q100, AEC-Q102)
• Know-how of quality tools (FMEA’s and 8D reporting, IATF16949, VDA6.3 and QS9000 Quality Standards)
• Excellent English (spoken and written), good presentation and customer interface skills
• Excellent problem-solving skill, high self-organizing skills, and ability to succeed in a fast-paced environment; stays cool and works efficiently under pressure.
• Experience or willingness to engage with international colleagues and teams

Please contact Soi Kim Kee for further information via suki.kee@ams-osram.com or +65 () 62402395.