Client Account Representative

Company Description

About Us

At Sharpcontra, we are dedicated to delivering strategic solutions with precision, performance, and purpose. We specialize in driving operational excellence, team synergy, and client satisfaction across every level of our business. Our commitment to empowering leadership and cultivating talent makes us a dynamic and reliable company to grow your career. Join us and help lead the future of impactful teamwork.

Job Description

Job Description

We are seeking a highly organized and customer-focused Client Account Representative to join our Boston-based team. In this role, you will serve as the primary point of contact for clients, manage account activities, and ensure exceptional service delivery. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and is passionate about delivering client success through clear communication and proactive support.

Responsibilities

• Manage and maintain strong relationships with assigned client accounts.
• Coordinate onboarding processes and ensure clients’ needs are met promptly.
• Serve as a liaison between clients and internal teams to ensure clear communication and timely execution.
• Monitor account performance, address client inquiries, and resolve issues as they arise.
• Maintain accurate records of client communications and account activity.
• Prepare reports and participate in client review meetings.
• Support cross-functional collaboration to improve service delivery.

Qualifications

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent experience).
• 1–3 years of experience in client services, account management, or customer success roles.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Proficiency in Microsoft Office Suite and CRM systems.
• Ability to handle multiple tasks and meet deadlines in a professional environment.

Additional Information

Benefits

• Competitive salary range of $59,000 to $64,000 per year.
• Opportunities for professional growth and internal advancement.
• Skill development training and leadership support.
• Comprehensive benefits package including health, dental, and vision coverage.
• Paid time off and company holidays.
• Dynamic and collaborative team culture.