Client Account Representative

Company Description

About Us

At Signal Tru Brand, we believe that every message should be a movement. Based in Charlotte, NC, we are a results-driven marketing and promotions firm that partners with innovative brands to amplify their voice and deliver unforgettable campaigns. Our focus is on precision strategy, impactful engagement, and authentic brand representation—without relying on social media.

We create marketing experiences that resonate in real-world environments, connect people with purpose, and help our clients grow through integrity, originality, and powerful storytelling.

Job Description

Job Description

Signal Tru Brand is seeking a dedicated Client Account Representative to manage client relationships and support strategic initiatives. This role is ideal for someone who excels at communication, understands client service, and is passionate about helping businesses succeed. You’ll work as a liaison between our internal teams and clients to ensure service excellence and account success.

Responsibilities

• Serve as the primary point of contact for assigned client accounts
• Maintain strong client relationships through regular communication and support
• Understand client goals and collaborate with internal teams to ensure deliverables are aligned
• Monitor account performance and provide updates, reports, and recommendations
• Address client inquiries promptly and professionally
• Participate in meetings, strategy sessions, and project planning
• Identify upselling opportunities and contribute to client retention efforts

Qualifications

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field
• Minimum 1–2 years of experience in customer service, account management, or a related role
• Excellent verbal and written communication skills
• Strong organizational and problem-solving abilities
• Ability to multitask and manage priorities in a fast-paced environment
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience working with CRM systems is a plus

Additional Information

Benefits

• Competitive annual salary ($57,000–$62,000)
• Opportunities for professional development and internal promotion
• Collaborative and growth-focused work environment
• Comprehensive training and onboarding
• Monday to Friday schedule (no weekends)
• Company-sponsored workshops to enhance communication and leadership skills