National Field Service Technician

Summary Reporting to the Service Manager USA, Analogic Aviation Security Department is looking for a driven and passionate National Field Service technician to join our Field Service Team You will drive our exceptional customer service experience, improve customer satisfaction, maximize customer retention, and increase profitability In this vital role, you will be traveling (up to 100%) through airports in the United States demonstrating your strong technical skills by helping to prevent problems with our machines and resolve problems.   Why should you join the Analogic team? At Analogic, we work together to create life-changing technology. We value your unique skills and abilities and invite you to join our team in supplying transportation security professionals with leading-edge aviation security screening equipment and health care workers with high-tech medical products. We offer a competitive compensation and benefits program, and an opportunity to grow with us! To learn more about our culture, mission and vision please visit www.analogic.com   

Responsibilities:

• Demonstrate the ability to diagnose errors, technical problems and determine proper solutions.
• Demonstrate good electronic and mechanical repair troubleshooting methodology and maintain technical product knowledge.
• Document and produce timely and detailed service reports.
• A willingness to exceed company and customer requirements.
• Responsive to customer needs and building positive relationships.

Basic Qualifications:

• Minimum 3-5 years’ experience in troubleshooting and repair.
• Meet daily service needs at assigned sites and locations.
• Ability to plan and perform repairs and preventative maintenance independently in the field.
• Assist with new installations when the need arises.
• Able to schedule work based on field needs.
• Exceptional at managing time and able to complete assigned small field projects.
• Innovative, quick to learn and adapt to new technology and demonstrated experience with electronics, repair and maintenance, and electromechanical systems.
• Professional attitude and be customer focused.
• Possess excellent communication skills, both written and oral, to document detailed reports.
• Thorough follow up skills are a key responsibility and expectation of this job.
• Ensure all tools and calibrated equipment are properly maintained at all times.
• Must pass a criminal background check, drug test, and extensive credit check
• Must have a valid driver's license, dependable transportation, and either a Real ID or passport for domestic travel.
• Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations.
• Must obtain and maintain the necessary public trust security clearance (eApp) and be authorized to access and handle Sensitive Security Information (SSI).
• Travel, overtime and working hours may vary depending on current workload. Travel is dependent on daily regional needs to airports in your location.
• Due to contractual obligations, U.S. citizenship or permanent residency (green card) is required for this position.
• Up to 100% domestic travel required, some International travel possible.

Preferred Qualifications:

• Certified trade training in the areas of electronics, mechanics, maintenance, or relevant military background.
• Prior experience in Field Service role supporting Imaging & Detection products.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Ability to lift, carry, push, and pull up to 25 lbs. often, 50 lbs. occasionally and 75 lbs. seldom.
• Ability to bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit, stand for long periods of time, turning, and working in unusual positions requiring full body mobility.
• Must also be able to reach, above and below shoulder level, flex or extend neck and have good hand and finger dexterity.
• Must be able to work in tight, semi-enclosed spaces occasionally.

Benefits:

• 401K with company match vested immediately
• HSA/FSA match
• 8 weeks paid parental leave
• Healthcare for now and healthcare as your family and health change
• Continuous Education Pathways
• You will be joining a passionate, driven and diverse global team!

To learn more about our culture please visit:  https://www.analogic.com/careers/

Follow us on LinkedIn: https://www.linkedin.com/company/analogic/