Business Development Executive - Design Centre Job

Key Purpose Of The Job (Position Summary)

Key Result Areas

1. To ensure smooth functioning of the showroom.
2. To attend walk-in customers and providing them exceptional customer service.
3. To provide technical support to customers and resolve their queries.
4. To ensure achievement of sales target (Only related to Showroom)
5. To suggest dealers and channel partners to clients

Key Functions & Responsibilities

Please list your primary tasks & responsibilities that are specific to your position. Indicate an estimate of percent of work time spent on each - over the span of the year (it should not exceed 100%)

Strategic

1. To ensure smooth functioning of the showroom.
2. To attend walk-in customers and providing them exceptional customer service.
3. To provide technical support to customers and resolve their queries.
4. To ensure achievement of sales target (Only related to Showroom)
5. To suggest dealers and channel partners to clients

Operational

1. Responsible for smooth functioning of the showroom.
2. Responsible for generation of Sales through Walk-in Clients.
3. To discuss the details, features, general product information with the customers and potential buyers.
4. To attend walk-in customers and providing them exceptional customer service.
5. To make quotations for architects and end customers as per their requirements.
6. To provide technical support to customers and resolve their queries.
7. To maintain and develop customer relationship being the Single Point of contact.
8. Responsible for achievement of sales target (Only related to Showroom)

Other Inputs/Reports:

1. To maintain Daily sales conversion report
2. To submit Walk-in and Sales reports on Weekly/Monthly basis to the Reporting Manager
3. To ensure daily updating of report file with respect to Walk-in customers, B2B, Architect and designers

Operational Cont..

Developmental

Operating Network

Internal Relationships

S.No. DEPARTMENT PURPOSE OF THE INTERACTION   Sales Team For closure of Sales   Order Processing Department Stock availability of Products   Product Management For details about New Product launch, German Articles, replacement for discontinued products, special/specific requirements from clients   Projects and Hospitality To update them about leads generated at the Design Centre and closing the same   Marketing Regarding requirements for events   OEM To aide them with the technical details about the products and to handle their clients   Customer Care To ensure after sales service and technical help for clients

External Relationships

S.No. ENTITY PURPOSE OF THE INTERACTION 1 Customers For sales / Business related enquiries, Quotations and technical support 2 Architects/ Interior Designer/ Contractors For Business generation and cater to specific requirements 3 Dealers/ Channel Partners Regarding status of Sales closure 4 OEM Regarding status of Sales closure

Role Requirement

1 ESSENTIAL QUALIFICATION Graduate 2 PREFERRED QUALIFICATION B. Arch 3 CERTIFICATIONS ( IF ANY) NA 4 EXPERIENCE NA 5 AGE >25 years 6 ADDITIONAL SKILLS:

Effective Communication Skills

Flexibility

Attention To Detail

Ability to act promptly & Result Oriented

Knowledge Of Designing

Competencies

Execution ExcellenceQuality ConsciousnessInterpersonal SkillsDrivePutting Customer FirstAnalytical AbilityFuture ReadinessTeam SpiritOpenness and Inclusion