Operations Specialist – Ride Hailing
Yassir.com
Office
Tunis, Tunisia
Full Time
Are you passionate about mobility, technology, and solving real-world problems on the ground? We're looking for a dynamic and driven Operations Specialist to join our growing ride-hailing team.Your Role:Ensure the smooth daily operations of the ride-hailing service by:- Driving the growth and retention of the driver network,- Ensuring passenger satisfaction,- Continuously optimizing operational performance.
Key Responsibilities:Driver Management- Oversee the entire driver life cycle: recruitment, onboarding, training, performance monitoring, and evaluation.- Ensure consistent driver availability on the platform and minimize churn (deactivation or drop-off).- Handle and resolve operational issues related to drivers: payments, disputes, complaints, and service quality.
Operational Optimization- Track and analyze key performance indicators (KPIs): acceptance rate, wait time, completion rate, customer satisfaction, etc.- Identify areas for improvement and implement corrective actions to boost operational efficiency.- Collaborate closely with product and tech teams to communicate field needs and improve platform functionalities.
Customer Support & Quality Assurance- Manage critical cases or escalations between drivers and passengers.- Establish processes to enhance the experience for both drivers and riders.- Contribute to the development and enforcement of safety, compliance, and quality policies.
Growth & Strategic Projects- Actively participate in strategic initiatives: launching new cities, activation campaigns, promotions, etc.- Work with the marketing team to attract new users and retain existing ones.- Conduct market research and share competitive insights and feedback from the field.Required Skills:- Strong analytical skills and proficiency in Excel/Google Sheets (SQL is a plus).- Excellent communication, negotiation, and conflict resolution skills.- Ability to thrive in a fast-paced, dynamic, and high-pressure environment.- Strong organizational skills, autonomy, and results-driven mindset.- Knowledge of the ride-hailing, transportation, or logistics sector is an asset.- Proficient in both French and English (spoken and written).
Profile:- Bachelor’s or Master’s degree in Business, Management, Logistics, Engineering, or a related field.- 1 to 3 years of experience in operations, consulting, fleet management, logistics, or ride-hailing.- Entrepreneurial mindset, field-oriented, and hands-on problem solver.- Willingness to travel and work flexible hours depending on operational needs.
Key Responsibilities:Driver Management- Oversee the entire driver life cycle: recruitment, onboarding, training, performance monitoring, and evaluation.- Ensure consistent driver availability on the platform and minimize churn (deactivation or drop-off).- Handle and resolve operational issues related to drivers: payments, disputes, complaints, and service quality.
Operational Optimization- Track and analyze key performance indicators (KPIs): acceptance rate, wait time, completion rate, customer satisfaction, etc.- Identify areas for improvement and implement corrective actions to boost operational efficiency.- Collaborate closely with product and tech teams to communicate field needs and improve platform functionalities.
Customer Support & Quality Assurance- Manage critical cases or escalations between drivers and passengers.- Establish processes to enhance the experience for both drivers and riders.- Contribute to the development and enforcement of safety, compliance, and quality policies.
Growth & Strategic Projects- Actively participate in strategic initiatives: launching new cities, activation campaigns, promotions, etc.- Work with the marketing team to attract new users and retain existing ones.- Conduct market research and share competitive insights and feedback from the field.Required Skills:- Strong analytical skills and proficiency in Excel/Google Sheets (SQL is a plus).- Excellent communication, negotiation, and conflict resolution skills.- Ability to thrive in a fast-paced, dynamic, and high-pressure environment.- Strong organizational skills, autonomy, and results-driven mindset.- Knowledge of the ride-hailing, transportation, or logistics sector is an asset.- Proficient in both French and English (spoken and written).
Profile:- Bachelor’s or Master’s degree in Business, Management, Logistics, Engineering, or a related field.- 1 to 3 years of experience in operations, consulting, fleet management, logistics, or ride-hailing.- Entrepreneurial mindset, field-oriented, and hands-on problem solver.- Willingness to travel and work flexible hours depending on operational needs.
Operations Specialist – Ride Hailing
Office
Tunis, Tunisia
Full Time
September 15, 2025