Home-Based Customer Support Representative

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The DCX Client Services - Home-Based Customer Support Representative will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.  

The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having a strong attention to detail, ability to work well with co-workers, and a desire to learn new work skills.  

Ideal Candidates will be

• Highly proficient communicator in both spoken and written English 
• Problem analysis and problem-solving 
• Strong attention to detail 
• Industry: Promotions 
• Work Shift: 8:00 AM - 5:00 PM EST (USA) 
• Workdays: Monday through Friday (USA) 
• Written and spoken English skill: Very Proficient 
• Salary Range: 37,500

• Customer-Focused Individual

• Highly Organized

Role Details

Job Responsibilities

• Responsible for responding promptly to customer inquiries. 
• Responsible for providing pricing and delivery information. 
• Responsible for documenting all order-related activities in various systems. 
• Responsible for obtaining and evaluating all relevant information to handle product and service inquiries. 
• Responsible for building sustainable relationships and trust with customer accounts through open and interactive communication. 
• Provides cross-selling and up-selling by assisting customers in finding products that satisfies their needs. 
• Ensures up-to-date records of customer interactions, transactions, comments, and complaints. 
• Ensures timely review of orders to ensure ship date and method will result in prompt arrival. 
• Follow communication procedures, guidelines, and policies. 
• Ad hoc duties as assigned 
• Education: College degree in Communications or Marketing or any related field. 
• Experience: 1-3 years of Customer Service Experience, Client Service Representative, or any related roles. 
• Proficiency in most Microsoft Office Applications, specifically Word, Excel, and Outlook. 
• Customer orientation and ability to adapt/respond to diverse types of characters 
• Experience working with inbound and outbound calls, customer retention, and inside sales preferred. 
• Familiar with CRM systems and practices. 

Additional Job Requirements

About Dcx

DCX is a leading BPO that supports growth minded small and medium sized businesses in the United States. If you're interested in working with some of the fastest growing companies in the USA, we're excited to have you apply!  

To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.  

To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.  

We look forward to receiving your application and getting to know you better! 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!