Associate Operations Client Partner

Job Description

Purpose Of The Job:

Acts as the liaison between the clients, commercials, and the operational teams. This role advises, suggests, and discusses solutions with the internal and external clients in terms of NielsenIQ Products without sales activities.

Key Accountabilities

• Converting the clients’ needs into internal work orders
• Close cooperation with operations and commercial groups to work more effectively with client inquiries processes and tools available
• Overall accountability for the timely and accurate resolution of client requests including direct contact with the client (email, SF) in regard to technical or operational issues
• Building positive relationships e.g., to effectively facilitate meetings, provide support and remove obstacles through networking with stakeholders (operations and commercial groups, clients)
• Contribute to solving elements of regional and global clients’ requests through collaboration with other countries
• Support in deep dive for root cause for quality improvement, including quality meeting participation with respective functions.
• Driving results which lead to significant and sustainable improvements in client satisfaction
• Providing training for the new joiners and other team members if needed
• Being responsible in keeping updated the operational documentation
• Daily work in a multicultural environment through cooperation with stakeholders and colleagues to delivering against the set objectives.

Skills & Competencies

• Strong organisational and multitasking abilities
• Fluency in English
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Analytical mindset with attention to detail
• Ability to work independently and collaboratively across team

Personal Attributes

• Customer-centric mindset
• Problem-solving attitude with a proactive approach
• Adaptable to changing priorities and deadlines
• High level of integrity and professionalism

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About Niq

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

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• Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion