Product Area Lead, Insurance & Cross Buy Journeys

Lead the Future of Insurance & Cross-Buy Innovation at ING

Are you ready to shape the future of customer journeys in banking? ING is on a mission to become Australia’s favourite place for money, and we’re looking for a visionary Product Area Lead to drive our insurance and cross-buy strategy.

In this pivotal role, as Head of Mortgage Insurance (internally known as Product Area Lead, Mortgage Insurance) to lead the strategy, performance, and delivery of ING’s mortgage insurance portfolio.

You’ll lead the development and execution of seamless, digitally-led customer experiences that integrate insurance and credit card propositions into mortgage journeys. You’ll be responsible for launching and scaling new products like life and travel insurance, while driving cross-sell performance and income diversification.

What You’Ll Do

• Own and execute ING’s insurance strategy, including new product launches.
• Lead cross-buy initiatives across mortgages, insurance, and credit cards.
• Drive commercial outcomes and customer experience excellence.
• Collaborate across digital, direct, and broker channels.
• Manage vendor relationships and ensure governance compliance.
• Inspire and grow a high-performing, agile team.

What we’re looking for

• Proven leadership in insurance, lending, or digital finance, with strong P&L ownership
• Skilled in agile delivery, stakeholder engagement, and team development
• Commercially savvy with cross-sell and customer journey optimisation experience
• Strategic thinker with hands-on execution capability
• Degree in business, marketing, or commerce; postgrad preferred

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. And because we want you to shine, let us know if you need any adjustments to the recruitment process by emailing TA email address   

We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia's most recommended bank according to RFi XPRT Survey, February 2021 - July 2021 (n = 31,903) when compared to customers of 20 other banks operating in Australia.

• Need more? 
• Rachel Yuen rachel.yuen@ing.com 

Applications close on 22nd September 2025

Internal advert blurb:
 
Before you apply 
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager  

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