Claims Manager - Dedicated - Austin, TX - Hybrid

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Claims Manager - Dedicated - Austin, TX - Hybrid

Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world’s best brands?  

• Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service. 
• Leverage Sedgwick’s broad, global network of experts to both learn from and to share your insights. 
• Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career. 
• Enjoy flexibility and autonomy in your daily work, your location, and your career path. 
• Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs. 

ARE YOU AN IDEAL CANDIDATE? We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion.

PRIMARY PURPOSE OF THE ROLE: To manage the technical and operational functions within a dedicated client; to ensure consistent delivery of quality services; to manage staffing and training needs of specified unit; and to oversee budget preparation and profit and loss management within the dedicated client program.

Essential Responsibilities May Include:

• Responsible for overall operational management for assigned dedicated client.
• Oversees company and client internal quality review process and reports monthly.
• Establishes policy and procedure to ensure compliance to best practices, claims management services standards, state regulations and client service requirements; ensures compliance with client internal controls, audit requirements and service agreement requirements; plans, develops and implements team, policies and procedures for dedicated client activity.
• Establishes business plan with goal and objectives for the partnership of the dedicated client.
• Works with Program Management to:  (a) make recommendations for cost savings strategies for client and partners; (b) keep client, program manager and colleagues informed of statutory or regulatory requirements/developments by jurisdiction which may impact procedures; (c) resolve client issues; (d) communicate frequently with key client personnel; and (e) represent company as liaison to clients and partners.
• Identifies and resolves issues with company representatives.
• Monitors management reports relating to the dedicated client's performance.

Additional Responsibilities

• Perform other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.

Supervisory Responsibilities

• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
• Provides support, guidance, leadership and motivation to promote maximum performance.

Qualifications & Licensing

• Education & Experience
• Bachelor's degree from an accredited college or university preferred. Licenses as required.

Experience
Eight (8) years of related experience or equivalent combination of education and experience required to include four (4) years claims management experience and two (2) years supervisory experience.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If You'Re Excited About This Role But Your Experience Doesn'T Align Perfectly With Every Qualification In The Job Description, Consider Applying For It Anyway! Sedgwick Is Building A Diverse, Equitable, And Inclusive Workplace And Recognizes That Each Person Possesses A Unique Combination Of Skills, Knowledge, And Experience. You May Be Just The Right Candidate For This Or Other Roles.