Client Manager

About the role/team:

The Client Manager is responsible for managing a Partner’s healthcare program as it pertains to all

aspects of the service model.  They will also serve as a main point of contact for the day to day

needs of the Partner and act as a consultant for our products, system capabilities and operational

procedures.

Responsibilities include: 

 Manage all aspects of a Partner’s program leading up to go live and beyond

 Ability to build out and maintain all processes and procedures to support Partner’s healthcare

program needs for their day to day processing activities

 Understanding of the roles and responsibilities of all team members as it pertains to the processes

and procedures they support

 Ability to critically think and design software and or servicing solutions to improve the Partner’s

service model or product offering

 Act as a WEX Health Cloud subject matter expert to assist internal teams

 Provide training and guidance to internal teams regarding a Partner’s program and key initiatives

 Act as liaison between Partner and servicing operations to ensure Partner needs are being met

 Assist Partners with rolling out new features and functionality and ensure any changes are

documented and communicated to all responsible parties

 Ensures timely follow-up and resolution on inquiries/issues to meet Partner needs and expectations

including project and process timelines, escalations relating to their program

 Manages additional client management team projects as they are assigned including team training

and release feature testing

 Ability to work well in a team environment

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $57,000.00 - $75,000.00