IT Operations Head

Job Description

To lead a team of resources across IT Infrastructure, Service Desk and Vendor management disciplines and participating in IT strategy.

• Drive business profitability in the context of cost management through Information technology solutions
• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
• Establish and align target and budget goals with overall strategic objectives and ensure each functional area remains within budgeted cost limits
• Ensure appropriate life cycle management of all IT infrastructure components, including systems software, hardware and periphery devices to ensure cost are controlled
• Develop a IT service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
• Define, negotiate and manage agreements with external vendors / suppliers in conjunction with central IT procurement.
• Develop a IT service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
• Participate in development of IT strategy in support of business objectives with particular focus on operational and service excellence
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements
• Work closely with a cross-functional team to assess information technology operational requirements for new and enhanced business operations
• Ensure availability, support and maintenance of all systems in accordance with its business criticality including capacity management and pro-active monitoring and management.
• Control the management of agreed IT Operational and Infrastructure projects to ensure successful implementation within agreed timelines and ensure effectiveness of projects by ensuring efficiency of IT including business case development and financial analysis
• Develop Strategies to improve operational and cost efficiencies by tracking, controlling and influencing activities with the specific aim to increase efficiencies of the team by keeping pace with the accelerated rate of innovation and develop plans to allow the organisation to become more flexible
• Manage own development to increase own competencies
• Facilitate the conversion of knowledge and ideas into new or improved products, processes and services
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

26/09/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.