Eastern Europe, Middle East and Africa Country Delivery Manager

Eastern Europe, Middle East and Africa Country Delivery Manager

Description -

Who We Are?

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and one of the Fortune 100 Best Companies to Work For list in 2024, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents.

HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. At HP, we know that our people and values are the most important elements in this success. And we want you to add your voice and imagination to our mission. Learn more http://www.hp.com/fr

What can we do together?

In our competitive PC, Printer and Services market where after sales service-support excellence is a major sales differentiator, Customer Support (CS) develops, manages and operates transactional and contractual support to HP customers.

Services and Support is delivered through the channel (retailers or commercial resellers) or by HP Direct Delivery (managed by subcontractors). Customers can contact HP directly through the HP Contact Centre, use our digital contact tools. In some countries they can contact a local repair service provider / reception desk. Alternatively customers can get indirect support by going through retailers or commercial resellers.

With CS Field and Channel organization, our team is in charge of local repair operations, through field suppliers and channel partners. Organization is responsible in each market and country for customer satisfaction across all segments, operation excellence for commercial operations (channel and direct models) and field operations cost management. A fundamental objective is to support the sales team to grow service and hardware sales through excellent service and support delivery.

Responsibilities:

• Manage the service and support delivery team in France geography
• Μanage HP support services at country level across all go-to-markets.
• Represent Customer Support in from of the sales/markets
• Be the the face of Customer support towards our market leads
• Εnsure that HP end to end support services meet customers’ expectations.
• Τurn HP support services into a key sales differentiator.
• Take an active role / lead in projects to improve customer services.
• Manager Support Provider Accounts (Channel Partners and Subcontractors) across the partner life cycle management: selection, qualification, education, communication, operational performance management, compensation.
• Manage communication with Partners (QBR's - quarterly business reviews - , Management of regular Communication, Escalation).
• Interact with Country (Sales and Country Managers) and CS stakeholders.
• Own Market Intelligence in Support, benchmarking vs competition and assessing the Legal conditions.
• Deploy country support mix strategy & support/service programs with Partners in the Retail Channel.
• Deploy local flavor of infrastructure and Supply Chain changes.
• Channel Delivery – retailers & commercial channel partners
• HP On-site Delivery through a network of suppliers

Who Are You?

• Typically 12+ years experience in the industry, in the Channel environment, Consumer and / or Commercial. Experience in Partner Account Management, in Operations, or Procurement will be valuable assets.
• Experience in country, regional and/or GBU would be also a plus.
• Senior management experience – multiple geographies, +8 years management experience. Established management background of high level individual contributors (people management) and first level managers. Strong skills in management of people and business relationships, knowledge in organizational design and planning, problem solving, managing individual and team productivity and dynamics, and excellent communication, and negotiation and influencing skills in cross-functional teams .

• Excellent Market Knowledge.

• Need broad knowledge competitive market dynamics, business models, business strategies and processes.
• Demonstrate broad knowledge of corporate organization and policies, and cross functional roles and objectives.
• Must have a solid understanding of business management principles, financial expertise and strategic planning methods.
• Recognized as authority in their area of expertise. Demonstrated ability to provide thought leadership and drive change across functions. Very strong leadership, people and business management skills.
• More frequent influence at cross-functionally and on executive level.

What We Offer:

• Opportunity to work in an international organization with colleagues coming from all over the world. 
• Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning. 
• An attractive benefits package: 
• Work life balance / flexible working hours.
• Women, Pride, Young employees, Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.  
• We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.
• Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually.  
• Love sports? Then take advantage of our sports center (indoor and outdoor) with 25+ regular coordinated activities.
• We have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy, and general health.
• Printing Happy hour – from photographs to large posters. And Hands-on workshops to print with the latest technology – from wall covers to 3D printed models.
• Dedicated lactation room.
• Our Women Network organizes activities such as Networking, the promotion of STEM vocations, talks on, improving business acumen, work life balance and skills of the future, etc. 
• Health & Life insurance 
• Lunch at reduced prices at our canteen/ ticket restaurant vouchers 
• HP product discount 

Sales and Services Entity (ES11)

Job -

Services

Schedule -

Full time

Shift -

No shift premium (Spain)

Travel -

25%

Relocation -

Not Specified

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement