Technical Engineer - Sr Associate II

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Job Title

Technical Engineer - Sr Associate II

Technical Engineer

Purpose/Job Responsibilities

• Responsible for the emergency repair and on-going maintenance required to ensure the   optimum performance of the user’s electronic and hardware systems.
• Complete training on all assigned equipment, including product cross-training. 
• Respond to customer-initiated service calls as directed. 
• Troubleshoot and repair equipment problems with minimal assistance.
• Perform repair of sub-assemblies. 
• Perform preventive maintenance and equipment installation. 
• Identify defective or marginal components.
• Repair/replace components.
• Assist with equipment rebuilds.
• Perform assigned inventory control duties as directed; accurately log all parts issues
• Maintain all manuals, tools and test equipment.
• Written and verbal communication skills
• Effective listening, problem solving and facilitation.
• Flexible hours to be able to move around and address problem areas.
• Escalation with the Shift Supervisor and part of the escalation process.

Scope Of Job

• Must ensure cost savings initiatives are occurring to reduce the amount of liability in regards to parts costs. This is accomplished through outsourcing initiatives.
• Respond to operator placed service calls and effect repairs.
• Perform preventative maintenance as scheduled.
• Work with customers daily to ensure optimal performance of the equipment to their satisfaction.

Years of Experience and/or Education or Equivalent Military Experience

• Associate's Degree in Electronics (or equivalent educational background, i.e., military technical schools) required. 
• Minimum 12 months as Associate Customer Engineer or equivalent work experience required.  Strong mechanical ability required. 
• Able to handle, operate, maintain, manipulate, and adjust, assigned equipment as necessary.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our Commitment To Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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