Senior SOM Enablement Specialist

Proud to share LSEG in the India is Great Place to Work certified (Jun ’25 – Jun ’26).

Learn more about life and purpose of our company directly from India colleagues’ video: Bengaluru, India | Where We Work | LSEG

Job Description

 This role sits within the Order Management and Data Management team, which forms part of Customer Operations.

Responsibilities:

• Provide input to Manager regarding process changes and updates affecting internal procedures, products and services; as a result, may update internal processes to reflect such changes and support team to understand/implement new policies/procedures
• Work along with TCS, Billing Support, CSS  functions to craft effective and simple process flows and also identify blockers crafting an effective operating model.
• the owners for critical workflows and support – SAP Support, Adhoc bulk projects, etc.
• Engage with various collaborators to identify key process and support the challenges and work towards efficiencies.
• Support all major change/improvement initiatives by supporting UAT and BVT tests                               -Acts as Domain Authority and mentor to the wider and when needed
• Feedback is shared with the manager on common customer concerns and ideas for resolution
• Partner along with the Learning and Development team for process trainings requirements
• Work with BAU operational teams to roll out process refreshers
• Identify and work on order to cash simplification and stream lining projects working along with Master Black Belts using BPI methodology
• Liaise with various teams on system and technical issues impacting Order Management workflow. Drive projects to reduce recurring system and knowledge issues with both Technical and Order Management team respectively.

Skills :

Authority in various Order Management systems and workflows - SAP, Trust, Siebel, etc.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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