Sr Specialist Software Engineering - ServiceNow Developer

Job Description:

About the Role:
We are seeking a skilled and motivated ServiceNow Application Developer to join our Network Operations transformation initiative. This role will be instrumental in supporting the migration from legacy ticketing systems to AT&T’s enterprise ServiceNow platform. You will work closely with cross-functional teams to design, develop, and deploy scalable ServiceNow solutions that align with operational goals and compliance standards.Key Responsibilities:

• Develop and configure ServiceNow applications, modules, and workflows to support Network Operations use cases.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Support the refactoring of legacy tools (e.g., AOTS-M, AOTS-TM, AOTS-CM) into standardized ServiceNow architecture.
• Ensure seamless integration of escalations, incident management, and case ticketing within the ServiceNow ecosystem.
• Participate in platform onboarding, scoped app development, and data ingestion processes.
• Maintain documentation and contribute to knowledge base articles and onboarding guides.

Required Qualifications:

• 3+ years of experience developing on the ServiceNow platform.
• Strong understanding of ITSM, CMDB, and Incident/Change/Problem Management modules.
• Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting.
• Experience with AT&T’s ServiceNow architecture or similar enterprise-scale implementations is a plus.

Preferred Skills:

• Experience with Agile development methodologies.
• Knowledge of AT&T’s network operations environment and ticketing workflows.
• Ability to work independently and in a team-oriented, collaborative environment.

Why Join Us? You’ll be part of a high-impact transformation effort that is reshaping how Network Operations teams manage incidents, changes, and escalations. This is a unique opportunity to contribute to a platform that supports mission-critical services across AT&T.We believe that transformation is not just about technology—it’s about people. Our teams are built on a foundation of collaboration, transparency, and continuous learning. As part of the ServiceNow and Network Operations community, you’ll be immersed in a culture that values:

• Operational Excellence: Our teams are deeply committed to improving operational efficiency through automation, data integrity, and proactive problem-solving
• Purpose-Driven Work: Whether it’s supporting emergency device readiness or transforming change management, our work directly supports mission-critical operations that keep people connected

Weekly Hours:

40

Time Type:

Regular

Location:

Bangalore, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.