SVP, Client Delivery & Professional Services
TriNetX.com
250k - 350k USD/year
Office
Cambridge, MA, 02140, US
Full Time
POSITION TITLE: SVP, Client Delivery & Professional Services
LOCATION:
TriNetX is a remote-friendly company but is currently only registered for employment in certain states. To be eligible for employment, you must reside in one of the following states: AZ, CA, CO, CT, FL, GA, IL, KY, MA, MD, MN, MT, NC, NH, NY, OH, OR, PA, RI, SC, TX, VA, VT, WA, WI
This position reports to our global HQ in Cambridge, MA and our preference is for candidates local to our Cambridge, MA office. Travel is expected domestically and internationally when needed.
Who we are:
TriNetX was founded on the idea that incorporating real-world data results in better clinical trial design, improves the site selection and patient recruitment process and generates real-world evidence (RWE) to advance the collective understanding of human health. TriNetX collaborates with the majority of industry leaders, including 13 of the top 15 pharmaceutical companies, and is powered by an impressive network of 170 healthcare organizations across 30 countries.
As a result of its reach and rapidly expanding network, TriNetX has become the market leader in protocol design, feasibility, and site selection. Researchers have leveraged the TriNetX network to analyze over 39,000 protocols, presented over 10,000 clinical trial opportunities to its healthcare members, and reduced site identification time in clinical trials by 50%.
Currently, TriNetX healthcare organization members contribute access to a patient population of 400 million, representing over 40 billion clinical observations. TriNetX has a worldwide presence, with our global headquarters located in Cambridge, Massachusetts and EU offices in Ghent, Belgium; Freiburg, Germany; and Basel, Switzerland – as well as offices in London, Madrid, Melbourne, Sao Paulo, Singapore, Tokyo, and Healdsburg, California. As a result, TriNetX is one of the fastest-growing, privately held companies in the life sciences industry.
What challenges we work on:
TriNetX is the global health research network that optimizes clinical research and enables discoveries through the creation of real-world evidence. TriNetX combines real-time access to longitudinal clinical data with state-of-the-art analytics to answer complex research questions at the speed of thought. Each member of our community shares in the consolidated value of our global, federated health research network that connects clinical researchers to the patient populations which they are attempting to study.
Who we are looking for:
The SVP of Client Delivery & Professional Services is responsible for leading the strategy, execution, and scaling of client-facing delivery functions across the Company. This includes initial software implementation and ongoing software usage optimization; initial data-set delivery and data refreshes, and; bespoke research and analytics projects. The Company currently robustly serves Pharma and Pharma services vertical markets and will expand into Healthcare Delivery, Payer and Government Markets. This leader ensures high-quality, repeatable outcomes for clients by applying consistent methodologies designed to ensure accountability and meet or exceed client expectations. In addition, this leader will drive utilization of resources with goals related to both sustainable growth and profitability. This leader also plays a crucial role in closing the feedback loop between clients and internal product and solutions teams, helping to drive innovation and operational excellence while improving client satisfaction.
This position will require moderate to substantial travel, both within and outside the U.S.
What you will be doing:
• Lead and scale the client delivery function, ensuring smooth implementation and support for our SaaS, DaaS, and consulting services.
• Manage and develop delivery teams in collaboration with our Scientific Thought Leadership function, including research analysts, Data Scientists, and client consultants
• Build and refine operating models for services delivery, prioritizing standardization, client satisfaction, and measurable results
• Collaborate cross-functionally with Solution Management, Technology, and Commercial teams to ensure alignment between design, sales commitments, and delivery execution
• Serves as a gatekeeper to safeguard delivery operations through scope management of bespoke engagements, ensuring scalability and operational efficiency
• Identify and close talent gaps, particularly in mid-career research analyst roles
• Partner with Sales, Product, and Solutions to improve handoffs, implementation consistency, and customer value realization
• Design and implement a systematized process for collecting, analyzing, and distributing client feedback to internal stakeholders
• Define and track KPIs for delivery quality, time-to-value, team utilization, and client satisfaction
• Vigilant adherence to predefined roadmap to drive efficiency and scalability resulting in high margin return of consulting projects
• Effective collaboration with solution management and commercial teams
• Act as executive sponsor and escalation point for high-priority client projects or delivery challenges
What you bring to TriNetX:
• 10+ years of experience in software consulting, professional services, or client delivery leadership
• Proven ability to run a consulting business as a P&L leader
• Working knowledge of at least two of the following healthcare market segments: pharma, pharma services. academic medical centers, community hospitals, ambulatory service providers, private payers, government payers, diagnostics, government research (e.g., NIH)
• SaaS software implementation experience
• Data and Analytics tools implementation experience
• Track record of improving operational efficiency while maintaining high client satisfaction
• Experience building scalable service models, implementation frameworks, and reporting structures
• Strong communicator with executive presence and the ability to navigate ambiguity
Preferred Experience:
• Background and training with a major information technology consulting firm
• Experience in research analytics, client strategy, and data-driven services
• Experience in health tech, life sciences, and software solutions for complex B2B environments
• Familiarity with customer success and product development lifecycle workflows
• Masters Degree in business or technology preferred
• Substantial industry training consulting and project management preferred
As a condition of employment, the individual must provide proof of Covid 19 vaccination unless a medical or religious exemption is granted by TriNetX.
Learn more about TriNetX:
To learn more about us, please check out our website, blog, and Careers page - and be sure to follow us on X (Twitter) and LinkedIn. You can also find out more about what it’s like to work at TriNetX on The Muse.
Interested in joining our community?
TriNetX is an Equal Opportunity Employer. All persons are considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex or gender, marital status, sexual orientation, genetic information, gender identity, veteran status, or any other characteristic or status protected by applicable federal, state or local laws.
This Organization Participates in E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
E-Verify Works for Everyone
For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.
888-897-7781 https://www.e-verify.gov/
LOCATION:
TriNetX is a remote-friendly company but is currently only registered for employment in certain states. To be eligible for employment, you must reside in one of the following states: AZ, CA, CO, CT, FL, GA, IL, KY, MA, MD, MN, MT, NC, NH, NY, OH, OR, PA, RI, SC, TX, VA, VT, WA, WI
This position reports to our global HQ in Cambridge, MA and our preference is for candidates local to our Cambridge, MA office. Travel is expected domestically and internationally when needed.
Who we are:
TriNetX was founded on the idea that incorporating real-world data results in better clinical trial design, improves the site selection and patient recruitment process and generates real-world evidence (RWE) to advance the collective understanding of human health. TriNetX collaborates with the majority of industry leaders, including 13 of the top 15 pharmaceutical companies, and is powered by an impressive network of 170 healthcare organizations across 30 countries.
As a result of its reach and rapidly expanding network, TriNetX has become the market leader in protocol design, feasibility, and site selection. Researchers have leveraged the TriNetX network to analyze over 39,000 protocols, presented over 10,000 clinical trial opportunities to its healthcare members, and reduced site identification time in clinical trials by 50%.
Currently, TriNetX healthcare organization members contribute access to a patient population of 400 million, representing over 40 billion clinical observations. TriNetX has a worldwide presence, with our global headquarters located in Cambridge, Massachusetts and EU offices in Ghent, Belgium; Freiburg, Germany; and Basel, Switzerland – as well as offices in London, Madrid, Melbourne, Sao Paulo, Singapore, Tokyo, and Healdsburg, California. As a result, TriNetX is one of the fastest-growing, privately held companies in the life sciences industry.
What challenges we work on:
TriNetX is the global health research network that optimizes clinical research and enables discoveries through the creation of real-world evidence. TriNetX combines real-time access to longitudinal clinical data with state-of-the-art analytics to answer complex research questions at the speed of thought. Each member of our community shares in the consolidated value of our global, federated health research network that connects clinical researchers to the patient populations which they are attempting to study.
Who we are looking for:
The SVP of Client Delivery & Professional Services is responsible for leading the strategy, execution, and scaling of client-facing delivery functions across the Company. This includes initial software implementation and ongoing software usage optimization; initial data-set delivery and data refreshes, and; bespoke research and analytics projects. The Company currently robustly serves Pharma and Pharma services vertical markets and will expand into Healthcare Delivery, Payer and Government Markets. This leader ensures high-quality, repeatable outcomes for clients by applying consistent methodologies designed to ensure accountability and meet or exceed client expectations. In addition, this leader will drive utilization of resources with goals related to both sustainable growth and profitability. This leader also plays a crucial role in closing the feedback loop between clients and internal product and solutions teams, helping to drive innovation and operational excellence while improving client satisfaction.
This position will require moderate to substantial travel, both within and outside the U.S.
What you will be doing:
• Lead and scale the client delivery function, ensuring smooth implementation and support for our SaaS, DaaS, and consulting services.
• Manage and develop delivery teams in collaboration with our Scientific Thought Leadership function, including research analysts, Data Scientists, and client consultants
• Build and refine operating models for services delivery, prioritizing standardization, client satisfaction, and measurable results
• Collaborate cross-functionally with Solution Management, Technology, and Commercial teams to ensure alignment between design, sales commitments, and delivery execution
• Serves as a gatekeeper to safeguard delivery operations through scope management of bespoke engagements, ensuring scalability and operational efficiency
• Identify and close talent gaps, particularly in mid-career research analyst roles
• Partner with Sales, Product, and Solutions to improve handoffs, implementation consistency, and customer value realization
• Design and implement a systematized process for collecting, analyzing, and distributing client feedback to internal stakeholders
• Define and track KPIs for delivery quality, time-to-value, team utilization, and client satisfaction
• Vigilant adherence to predefined roadmap to drive efficiency and scalability resulting in high margin return of consulting projects
• Effective collaboration with solution management and commercial teams
• Act as executive sponsor and escalation point for high-priority client projects or delivery challenges
What you bring to TriNetX:
• 10+ years of experience in software consulting, professional services, or client delivery leadership
• Proven ability to run a consulting business as a P&L leader
• Working knowledge of at least two of the following healthcare market segments: pharma, pharma services. academic medical centers, community hospitals, ambulatory service providers, private payers, government payers, diagnostics, government research (e.g., NIH)
• SaaS software implementation experience
• Data and Analytics tools implementation experience
• Track record of improving operational efficiency while maintaining high client satisfaction
• Experience building scalable service models, implementation frameworks, and reporting structures
• Strong communicator with executive presence and the ability to navigate ambiguity
Preferred Experience:
• Background and training with a major information technology consulting firm
• Experience in research analytics, client strategy, and data-driven services
• Experience in health tech, life sciences, and software solutions for complex B2B environments
• Familiarity with customer success and product development lifecycle workflows
• Masters Degree in business or technology preferred
• Substantial industry training consulting and project management preferred
As a condition of employment, the individual must provide proof of Covid 19 vaccination unless a medical or religious exemption is granted by TriNetX.
Learn more about TriNetX:
To learn more about us, please check out our website, blog, and Careers page - and be sure to follow us on X (Twitter) and LinkedIn. You can also find out more about what it’s like to work at TriNetX on The Muse.
Interested in joining our community?
TriNetX is an Equal Opportunity Employer. All persons are considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex or gender, marital status, sexual orientation, genetic information, gender identity, veteran status, or any other characteristic or status protected by applicable federal, state or local laws.
This Organization Participates in E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
E-Verify Works for Everyone
For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.
888-897-7781 https://www.e-verify.gov/
SVP, Client Delivery & Professional Services
Office
Cambridge, MA, 02140, US
Full Time
250k - 350k USD/year
September 15, 2025