Senior Principal Consultant –Salesforce FSL Tech Lead

Ready to build the future with AI? 
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
  
Inviting applications for the role of Senior Principal Consultant –Salesforce FSL Tech Lead
A Field Service Lightning (FSL) Tech Lead is responsible for leading the technical implementation of Salesforce's Field Service Lightning solution. This role typically involves designing, developing, and deploying FSL functionalities to optimize field service operations. 
We are seeking a highly-skilled Salesforce Technical Lead to design, develop, and manage Salesforce-based systems and applications. The Technical Lead will be responsible for gathering project requirements, creating scalable solutions, providing data-driven analysis, and guiding the development team throughout the project. Our ideal candidate has extensive knowledge and experience in the Salesforce CRM platform, its modules, architecture, and best practices. Familiarity with Salesforce development tools and methodologies is vital to excel in this role.
Here are some key responsibilities.

• Responsibilities: 
• •    Owns technical deliveries providing continuous feedback to Project plan, works closely with technical team and the program managers. 
• •    Solution Architecture: Designing scalable and efficient FSL solutions. 
• •    Implementation & Configuration: Setting up FSL data models, work orders, service appointments, and scheduling.
• •    Integration: Connecting FSL with other systems like ERP and Service Cloud.
• •    Technical Leadership: Guiding development teams, reviewing code, and ensuring best practices.
• •    Client Interaction: Understanding business requirements and translating them into technical solutions.
• •    Certifications: Salesforce Field Service Lightning Consultant & Service Cloud Consultant certifications are often required
• •    Coordinate will all stakeholders specially with functional and technical team.
• •    Understanding the user stories and ability to convert them into feasible solutions specially using out of the box features.
• •    Manage resources and provide technical specs to developers and oversee code reviews.
• •    Mentor junior team members in Salesforce technology, Force.com, Integration Technologies, and Salesforce best practices.
• •    Review codes and development practice, enforcing standard development practices.
• •    Candidate should have the ability to contribute Individually, hence hands on experience with Coding, development is a must. 
• •    CI/CD implementation and release management
• Qualifications we seek in you!
• Minimum Qualifications / Skills
• •    B.E or B.Tech or MCA
• •    Domain knowledge in Salesforce is a must, experience in FSL, Sales cloud/Service Cloud/Data cloud
• •    Expertise to develop applications on Force.com Platform
• •    Excellent Lightning, LWC, Aura and APEX code knowledge and extensively worked on Lightning components
• •    Proven experience as a Salesforce Technical Lead, with a strong understanding of the Salesforce platform.
• •    Deep understanding of user-centered design methods and standard processes.
• •    Ability to thrive in a fast-paced, collaborative environment.
• •    Excellent problem-solving and communication skills.
• •    Attention to detail and a strong sense of aesthetics.
• Preferred Qualifications/ Skills
• •    Certifications in Salesforce Clouds
• •    Excellent skills in HMTL5, CSS3 and Javascript
• •    Hands on experience on APEX Data Loader/Middleware technologies
• •    Experience in building SOAP, REST enabled applications (Server to Server Web Services)
• •    Hands on experience on Salesforce lightning, Angular
• •    Object Oriented Programming (OOPs) and is a must Skill. Knowledge (JAVA) is desirable and advantageous. 
• •    Knowledge of Salesforce APIs and integration with back-end systems (Oracle EBS, SAP, etc).
• •    Solid Programming abilities in one or more of the following languages: JAVA, Oracle PL/SQL, JavaScript
• •    Experience working with source control and continuous integration.
• •    Excellent analytical and problem-solving skills.

Why join Genpact? 
·    Lead AI-first transformation – Build and scale AI solutions that redefine industries 
·    Make an impact – Drive change for global enterprises and solve business challenges that matter 
·    Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills 
·    Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace 
·    Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build 
·    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
 Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.