Process Associate

Ready to shape the future of work?  
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  
 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.  
 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

Inviting applications for the role of Process Associate, Customer Care! 

We are looking for a detail-oriented and efficient Billing Operations Specialist to join our finance team. The successful candidate will support the entire billing process, ensuring accuracy and timeliness in billing operations. This role requires strong organizational skills, proficiency in billing software and analysis, contract experience, and the ability to handle multiple tasks in a fast-paced environment. 

Key Responsibilities

•     Billing Process Management:

o     Oversee and manage the end-to-end billing process, including invoice generation, distribution, review, auditing, analysis and tracking. 

o     Experience in preparing and interpreting detailed billing reports 

o    Ability to manage large datasets accurately and efficiently. 

•     Customer Interaction:

o     Respond to billing inquiries from clients promptly and professionally using our ticketing system. 

o     Maintain positive relationships with clients by providing excellent customer service. 

•     Contract Management:

o    Skills in reviewing and interpreting contract terms to ensure accurate billing 

O

•     Collaboration And Communication:

o     Work closely with operations and sales executives, contract pricing, accounting and accounts receivable teams to ensure accurate billing. 

o     Participate in regular meetings to discuss billing issues and improvements. 

Qualifications we seek in you! 

Minimum Qualifications / Skills 

• High School Diploma

• Excellent Written and Oral communication skills 
• Willing to work shifting schedules 

• Able To Multitask

Preferred Qualifications / Skills 

• Proficient with Microsoft Word and Excel 
• Proven customer service experience 
• Demonstrate accuracy and attention detail. 

Why join Genpact?  
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation   
• Make an impact – Drive change for global enterprises and solve business challenges that matter  
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities   
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day   
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress   
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. 

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.