Customer Support Representative | ZR_27456_JOB

• Act as Inbound Call Center Agent for buildings to log package deliveries, let the courier into the building remotely and make sure they place the packages in the designated area.
• De-escalate situations with upset customers who get locked out of their apartments.
• Engage with customers to learn about and address their needs, complaints, or other issues with products or services.
• Confirm or clarify information and diffuse angry clients, as needed.
• Document all call information according to standard operating procedures.
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high volume production environment

Requirements

• 2+ years of experience in a call center environment of at least 100 calls per day.
• 4+ years of experience in handling high-profile voice accounts is a MUST.
• Reliable internet connection and a quiet work environment. Proficient in conversational and written English.
• Strong interpersonal skills, multitasking abilities, and organizational skills.
• Able to work in a fast-paced environment, thinking quickly and making sure to adhere to Standard Operating Procedures (SOPs)
• Coachable, Punctual, Assertive, and Diligent.