Channel Reporting & Insights Analyst

Ready to turn data into impact?

A creative opportunity to shape reporting systems with fresh thinking

Permanent, Wellington based role. 

About us | Mō mātou 

ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident.   

You can find more about ACC and the work we do here.  

About the role | Mō te tūranga mahi 

We’re looking for a Channel Reporting & Insight Analyst to help us transform raw data into meaningful insights that help us to build a deeper understanding of how our customer interact with us. We need you to bring your problem-solving abilities, critical thinking, and ability to connect data from multiple sources, as well as your expertise with leveraging analytical and data visualisation tools.

This role combines technical expertise in data analysis and reporting with a strong understanding of business and customer needs, enabling the delivery of high-quality insights, dashboards, and performance metrics.

In this role, you will be responsible for the following: 

• Design, build and maintain intuitive reporting tools, dashboards, and scorecards that provide clear visibility into channel performance, channel shift/adoption and customer behaviours. 
• Identify channel use including trends and customer behaviour through data analysis, delivering actionable insights that support continuous improvement in service experiences. 
• Extract, manipulate, and analyse large structured and unstructured datasets from multiple sources. 
• Translate complex data into compelling stories and visualisations for both technical and non-technical audiences. 
• Collaborate with stakeholders to understand business needs and deliver fit-for-purpose analytical solutions. 
• Support the development and automation of repeatable reporting processes. 

This is an opportunity to help us design and build a cross-channel view of our customer interactions that will enable ACC to improve our management of channels and products.  If you're passionate about storytelling through numbers and thrive in a collaborative, fast-moving environment—this is your moment. 

About you | Mōu 

• Tertiary qualification in a relevant field or relevant experience (e.g., Statistics, Data Science, Business, Information Systems).
• Strong understanding of channels and customer experience
• Ability to learn and understand the business (processes, systems, objectives and structures) to inform analysis and insights
• Proven experience in data analysis, reporting, and business intelligence.
• Proficiency in Excel and data visualisation tools (e.g., Power BI, Tableau).
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills, with the ability to present complex information clearly.
• Experience working with large datasets and data extraction tools (e.g., SQL, SAS).
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience with ERP systems (e.g., SAP, Oracle).
• Knowledge of data warehousing and database management concepts.
• Exposure to digital and visual analytics tools.
• Familiarity with performance measurement and evaluation methodologies.
• Sound understanding and demonstrated leadership of the application of Te Tiriti o Waitangi.

Working at ACC | Mō ACC 

At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways we encourage that: 

• Employee networks to support our colleagues from diverse backgrounds. 
• The option to explore flexible working that suits your needs and ours. 

The salary range for this role is $85,037 - $120,052 with appointment dependent on skills, experience and internal relativities. ACC also offers 9% superannuation.    

How to apply | Me pēhea te tuku tono 

Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role.  

Applications will run through to 11:59pm Friday 26 September 2025. 

Applications can only be accepted when submitted through our ACC Career Website. If you are an ACC employee, please apply with your ACC employee profile.  If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role please email hrhelp@acc.co.nz