Captain / Senior Concierge Ambassador 禮賓部長 / 高級禮賓大使 - Eaton, Hong Kong

About Langham Hospitality Group
  A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
  LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.
Eaton Workshop is more than a hotel. Here, hospitality is a means for community, creativity, and culture. Eaton HK, Eaton Workshop's hometown hotel in Hong Kong is a welcoming cultural hub for kindred spirits to convene, collaborate, and create. Located in the vibrant neighborhood of Jordan and inspired by Wong Kar Wai’s 1990s Hong Kong films, Eaton Hong Kong is a dynamic and inclusive cultural hub and sanctuary for hotel guests and Hong Kongers interested in art and culture, music, community, food and beverage, and more.
 

Job Responsibilities

• Assist in instructing and supervising concierge team to ensure the smooth concierge operation
• Control the traffic at hotel front entrance area and ensure the front entrance is well presented to guests
• Handle parcels, letters and messages inflow and outflow
• Oversee the work of concierge team in handling guests’ enquiries, baggages, parcels and transportation
• Handle enquiries and requests from all guests with friendliness and professionalism
• Shift duties required
• Perform ad hoc duties as assigned by superior or Hotel Management

Knowledge & Expertise

• Form 6 or above with certificate in hospitality management advantageous
• Minimum of 5 years of Hotel Bell services experience
• Customer services oriented
• Excellent communication and interpersonal skills
• Good team player
• Good command of spoken English, Cantonese and Mandarin
• Candidates with less experience will be considered as Senior Concierge Ambassador

Benefits

• 5-day work week
• Discretionary bonus
• Medical insurance
• Dental insurance
• Life insurance
• Marriage leave, compassionate leave
• Free duty meals
• Staff discount on F&B and banquet
• Complimentary overseas accommodation
• Education allowance

相關職責

• 協助指導和監督禮賓部，以確保禮賓部運作順暢
• 控制酒店正門位置的人流，確保正門可以良好地展示給客人
• 處理客人的包裹、信件和訊息的傳遞
• 監督禮賓部的日常工作，如處理客人查詢、行李、包裹和交通方面的問題等等
• 以友善和專業的態度處理所有客人的查詢和要求
• 需輪班工作
• 執行上級或酒店管理層指派的臨時工作

相關經驗及資歷要求

• 中六或以上，修讀款待業、酒店管理或相關學科者將作優先考慮
• 最少五年相關工作經驗
• 擁有良好溝通技巧，以客為本及有團隊合作精神
• 具有團隊合作精神
• 操流利英語、廣東話及普通話
• 經驗較少的申請者會被考慮為高級禮賓大使

員工福利

• 五天工作週
• 酌情性花紅
• 醫療保險
• 牙科保險
• 人壽保險
• 婚假及恩恤假
• 免費當值膳食
• 住宿、餐飲及宴會折扣優惠
• 免費住宿 (只適用於香港以外集團旗下的酒店)
• 學費津貼