Cyber Security Service Delivery Manager

Ensure consistent, reliable, and efficient cybersecurity service delivery within a technical domain

Ensure high-quality service and drive continuous improvement through standardized management practices, measuring team efficiency, and fostering ongoing team development

Act as the primary point of contact for leadership regarding the performance of IT and cybersecurity service delivery in design, transition, deployment, and operational support

Oversee end-to-end delivery of cybersecurity service quality

Monitor, manage, enhance, and report on IT service performance against agreed SLAs and KPIs

Foster a culture of continuous improvement and knowledge sharing

Ensure the team has the necessary skills and resources to deliver excellent service

Oversee resolution of major incidents and problems impacting cybersecurity service delivery

Coordinate internal IT teams to drive root cause analysis, After Action reports, and remediation solutions

Understand, evangelize, and enforce service delivery lifecycle principles (envisioning, design, plan, stabilize, and deploy phases)

Collaborate with Change Management to ensure changes to cybersecurity services are implemented effectively, efficiently, and with minimal disruption

Identify opportunities for service improvement and drive initiatives to enhance service quality, efficiency, and cost-effectiveness

Provide regular reports on service performance to senior management and business stakeholders

Manage relationships with key IT and cybersecurity vendors, ensuring services meet contractual obligations

Contribute to development and management of the service delivery budget. Track and control service delivery costs

Maintain awareness of financial health for assigned projects, including budgeting, forecasting, and variance analysis

Oversee and actively participate in operational maintenance and sustainment activities

Optimize allocation and utilization of operational resources, identifying opportunities to improve efficiency and reduce costs

Other duties as assigned

Requirements

Education/Training:

Experience:

Security:

• Must be a US citizen
• Candidate must be in possession of a minimum DoD issued Secret Clearance and eligibility for TS/SCI
• Candidates with active current TS/SCI preferred

Physical Requirements:

• Able to occasionally reach with hands and arms
• Prolonged periods of computer screen use, while sitting or standing at a desk
• Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.)
• Able to safely lift and carry up to 20 pounds at a time

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

Salary: $150,000.00 - 180,000.00

Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.