Operations Specialist (Vietnam & Regional Markets)

Connect with us to connect the world.

We are looking for a proactive, experienced Operations Specialist to join our regional team and take ownership of supplier operations, customer support coordination, and cross-market execution. This role is ideal for someone who thrives in a fast-paced, international startup environment and can operate independently while collaborating with multiple teams.

12Go, being a part of Travelier group, is the leading multimodal online travel agency based in Bangkok, Thailand. Founded in 2012, we offer train, flight, bus, and ferry tickets, as well as transfers, insurance, and other travel products globally.

Providing trips for customers in almost 100 countries around the world, the Supply team represents more than 10 nationalities - if you're seeking a multicultural workplace and an exciting career, welcome aboard!

Responsibilities:

• Supplier & Partner Management
• Manage and nurture relationships with local and regional suppliers (tour operators, service providers).
• Lead supplier onboarding, training, and performance improvement initiatives.
• Monitor KPIs: bookings, revenue, conversion, lead time, and customer feedback.
• Operational Excellence
• Coordinate with Support, Product, Finance, and Marketing teams to resolve operational issues.
• Track daily operations, escalations, and supplier performance, providing actionable insights.
• Ensure smooth execution of daily bookings and transactions across multiple markets (Vietnam, Laos, Cambodia, EMEA).
• Process Improvement & Strategy
• Identify operational inefficiencies and propose solutions.
• Support implementation of new tools, workflows, or systems to improve efficiency.
• Provide recommendations based on market trends and competitor analysis.
• Data & Reporting
• Generate regular performance reports and insights for internal stakeholders.
• Use data to guide supplier support, process improvements, and operational decisions.

Requirements

• 4–6 years of experience in operations, account management, business development, customer success, project management, or marketplace operations.
• Strong analytical skills and experience working with data dashboards or spreadsheets.
• Excellent communication skills in Vietnamese and English; additional regional languages (Lao, Khmer) are a plus.
• Proven ability to handle multiple priorities, solve problems independently, and thrive in a fast-paced environment.
• Experience working with cross-functional teams and coordinating across markets.

Nice To Have:

• Experience in travel or tourism operations, online marketplaces, or supplier management platforms.
• Familiarity with regional market dynamics in Southeast Asia.
• Previous exposure to startup environments with fast-changing priorities.

Benefits

• Engaging work on a product that enables millions of travelers to book their trips daily;
• Full-time remote working - 5 days week, 8 hours per day;
• Development opportunities (budget for self-paced learning, global training workshops, online English language classes, e-learning platforms);
• Internal growth and internal mobility opportunities;
• Competitive salary and benefits;
• Hands-on exposure to regional operations and supplier management;
• Collaborative and dynamic startup environment.