Delivery Lead

Job Classification

Job Req - 141996

Closing date - 26 September 2025

Job Family

Information Technology

Career Stream

It Application Development

Leadership Pipeline

Manage Managers

Job Purpose

To manage (end to end) the strategy; planning; organising; negotiating; staffing directing and controlling of all aspects of projects or programmes for a portfolio in ensuring the successful implementation of IT Projects and to realise the business cluster strategy. Provides expert advice and counsel to functional/ and non functional user personnel and project teams on the most complex aspects of integration of logical groupings of technologies.To facilitate agreed solution and ensure the solution meets business requirements with minimal impact to the stability of the IT environment.

Job Responsibilities

Manage and deliver all innovation and business as usual initiatives/ work requests with the partner vendor within agreed scope, budget and timelines

Monitor and report on delivery progress /delays at the Stand-Up ceremonies and other required / operational meetings

Preparing necessary reports and Dashboard - weekly and monthly.

Manage the vendor with regards support and maintenance, application health and stability.

Maintain effective and productive relationships with vendors, mange vendor contracting, invoicing and payment processes for assets and teams under your management.

Manage vendor to ensure incidents / response time within SLA > 95%

Manage System uptime maintained > 99.5%.

Manage risks and audit finding to plan.

Resource and Capacity management for Innovation Projects and Business as Usual in collectively with the partner vendor.

Ensure Development Plans in place for all members in each squad and status tracked.

Collectively with the vendor build a team culture of excellence, collaboration, inclusivity and competence.

Continuously evaluate vendor performance for ongoing improvement

Leverage Technology: Use vendor management software to streamline processes and align with Nedbank standards and approved architecture.

Regular Prioritization and Planning Sessions with the vendor.

Evaluate and interrogate quotes provided for services rendered.

Ensure and assist Vendor to adhere to Nedbank’s IT Change and Release Governance.

Facilitate annual contract renewals.

Act a liaison / conduit for integration points between the vendor’s supported application and Nedbank internal areas.

Continuous engagement with the Vendor Product Manager.

Technical Knowledge

SQL, C/Python, Java program language,X86, SQL, Wintel, JBOSS SAS 

Essential Qualifications - Nqf Level

• Advanced Diplomas/National 1st Degrees
• Professional Qualifications/Honour’s Degree

Preferred Qualification

ITSM (IT Service Management)

Preferred Certifications

Minimum Experience Level

10 years experience in an IT environment (across IT disciplines) of which at least 5 year Delivery Lead or Management experience for a support team. 

Technical / Professional Knowledge

• Budgeting
• Business administration and management
• Business principles
• Business terms and definitions
• Capacity planning
• Change management
• Client service management
• Communication Strategies
• Diversity management
• Employee training/development
• Financial Accounting Principles
• Governance, Risk and Controls
• Organisational behaviour theory
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Talent management
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• System Development Life cycle(SDLC)
• Role relevant related technologies
• ITIL
• IT Concepts
• Business Process
• Products and Services

Behavioural Competencies

• Building Partnerships
• Facilitating Change
• Inspiring others
• Business Acumen
• Driving for Results
• Selecting Talent
• Delegation and Empowerment

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566