ADP is hiring a Manager, Fraud Investigations (Compliance) in our Employee Financial Solutions organization.

The Manager, Fraud Investigations, is responsible for mitigating fraud risk for the Wisely Card product through advanced data analysis, robust monitoring, and effective collaboration with both internal teams and external vendors. This individual contributor role requires strong technical skills, a visionary mindset, and the ability to translate large volumes of data into actionable business insights and cost-saving initiatives. No direct reports.

As the Manager, you are driving innovation within the organization and coordinate across business, technology, operations, and compliance to align in generating ideas and change, with the intent of mitigating risks

Ready to #MakeYourMark? Apply now!

WHAT YOU’LL DO: Responsibilities

Lead investigations into complex fraud cases, analyzing large volumes of data to identify trends, root causes, and emerging risks.
Utilize data analytics to tell a compelling business story, conduct research, and drive initiatives that deliver measurable cost savings.
Oversee ongoing monitoring of fraud activity, ensuring early detection and rapid response to threats.
Develop, implement, and optimize fraud rules (including Feedzai or similar tools) in collaboration with vendors and internal stakeholders.
Identify process gaps and emerging threats; create logic and requirements for system enhancements to reduce and mitigate fraud.
Work closely with industry vendors to implement strategies that mitigate risk to the business, optimize policies, and support integrations.
Assist with managing vendor relationships and identifying opportunities for improvement and innovation.
Maintain a comprehensive understanding of policy rules and their business impacts; ensure alignment with regulatory requirements.
Communicate findings, recommendations, and business impact to senior leaders and cross-functional teams.
Influence decision-making by providing actionable insights and advocating for process improvements.
Lead or contribute to compliance initiatives, audits, and regulatory reporting as required.
Mentor and provide guidance to junior team members; may lead functional project teams (without direct people management).

TO SUCCEED IN THIS ROLE: Requirements

This role is located in our San Dimas, CA office. We support a hybrid working arrangement (3 days in the office minimum with 2 days at home).

Demonstrated expertise in fraud monitoring, policy/rules interpretation, and fraud rules implementation (Feedzai or similar, Threat Metrix, Visa, LexisNexis).
Experience collaborating with vendors and managing external relationships.
Strong communication and presentation skills, with the ability to influence senior leaders and cross-functional partners.
Proven ability to lead projects and drive operational changes.
Visionary mindset with the ability to anticipate issues, design solutions, and implement system changes.
In-depth knowledge of regulatory requirements and industry best practices in fraud prevention.
Ability to work independently and manage multiple priorities in a fast-paced environment.
8 years of experience in fraud investigation, risk management, or compliance within a complex business environment.
Regular scheduled hours are 8-5; however flexibility is needed. Troubleshooting fraudulent activity can lead to having to work at night or on the weekend.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

Experience noted above, OR
Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact

Qualifications

Bonus points for these: Preferred Qualifications

Advanced degree
Professional Certifications: Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS)
Background in payroll, implementation, and/or contact center operations is a plus
Excellent communication skills
Fast learner
Ability to influence
Analytical