Shift Lead - Fashion, Home & Beauty - Bristol Cabot Circus

A flexible work pattern, which will include early mornings, late nights as well as working every other weekend. A full work pattern will be discussed with the Hiring Team at the interview stage.

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Purpose of the Shift Lead role

To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager 

Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager 

Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening 

Allocate resource effectively to deliver a quick payment experience 

Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times  

Coordinate the team to deliver a clean, safe and well-presented store 

Play their part in creating a great team atmosphere that is inclusive of everyone  

Role model great Customer Service 

Role model the M&S behaviours and Colleague Expectations across the store 

Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues 

Support nearby stores if operationally required 

Responsible for being a key holder and answering call outs as required 

Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.  

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.