Program Specialist

The Program Specialist contributes to revenues, profit, client strategy and client retention. They will support strategy, operational initiatives and growth as defined by their leaders. Reporting to the Program Manager and serving as a member of the operations team of PeopleScout, the Program Specialist will provide operations support to the MSP (Managed Services Provider) division.  This role is responsible to support the PeopleScout strategic business plan targets for both sales’ growth and segment profit contribution.

Responsibilities:

Client Delivery

• Ensure that all customers derive maximum value from their relationship with PeopleScout. 
• Gets first-hand customer information and uses it for improvements in products and services.
• Collaborate with the operational team to ensure that when disruptions/issues occur in service delivery these situations are resolved quickly to win repeat business.
• Support revenue growth objectives for a strategic portfolio of accounts by handling client needs to ensure satisfaction and retention.  
• Ensure that we are meeting or exceeding client satisfaction expectations and SLA’s.

Operational Processes

• Manages tactical relations with suppliers, acts as a liaison between the customer’s and supplier’s senior management.
• Supports managers through the talent acquisition process including selection, onboarding, and assignment process.
• Supports managers through the req fulfillment process and acts as a business advisor to identify and implement improvements.
• Utilizes program management skills of communication, presentation, time management, organization and planning to successfully achieve program goals and objectives.
• Contributes weekly and monthly status reports to PeopleScout. Supports business delivery of QBR’s monthly dashboards.

Planning

• Contribute to development and formulation of long and short-range planning, policies, programs and objectives with the leadership team.  
• Search for opportunities to be creative, improve, and grow the business.
• Work in partnership with other TrueBlue brands to achieve and/or maintain dominant positions where applicable.
• Partners with a leader and allocates job responsibilities, ensures training of new resources
• Supports Implementation for program staffing, operational processes and resource training the (responsible for being on every call while implementation process is being conducted to ensure a successful implementation is completed).

Leadership

• Acts with the best interests and perspectives of the total enterprise in mind; avoids narrow business unit, functional or team interests in favor of doing the right thing for the enterprise
• Sets personal example for expectation of others.  Spends time and energy making certain that people adhere to the principles and standards agreed upon.   Follows through on promises and commitments.
• Encourage a culture of creativity and continued organizational learning.
• Qualifications:
• ·    Bachelor's degree, or equivalent experience
• ·    Minimum of 1+ years of work experience within a Managed Services Provider environment
• ·    Recruiting and/or staffing experience preferred 
• ·    VMS experience preferred but not required (Fieldglass, Beeline, Simplify, IQNavigator, Elevate)
• Knowledge & Experience:
• ·    Demonstrated ability to consistently meet or exceed metrics.
• ·    A good working knowledge of P&L management.
• ·    Strong organizational skills with exceptional attention to detail.
• ·    Analytical mindset with the ability to interpret data and drive insights.
• ·    Capable of working effectively both independently and as part of a collaborative team.
• ·    Ability to make well planned, clear and concise communications and to uphold the necessary supporting actions through to completion of action plans.

Salary Range: 
The salary for this position is anticipated to range between $48,000 and $67,000 annually.
Pay is based on qualifications necessary for the position, including experience, training, and other considerations permitted by law. We consider qualified applicants with arrest and conviction records in accordance with applicable law.
 

Benefits and Well-Being:
We offer a competitive benefits package, including 6 paid holidays, 1 paid floating holiday and up to 20 days of Paid Time Off per year, Medical/Dental/Vision insurance, Company-matching 401(k) and Employee Stock Purchase Program, in addition to other programs and perks. More details about our benefits can be found by copying and pasting this URL into your browser: https://bit.ly/24benefits. 

TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates taking part in the application or interview process. If you require disability-related accommodation during the application or interview process, please contact your Recruiter directly, Employee Relations at HR-Advice@trueblue.com, or 1-800-610-8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the application or interview process to ensure that the accommodation provided takes into account the applicant’s individual accessibility needs.
 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
 

PeopleScout, a TrueBlue company, is a global talent solutions leader, providing unmatched scalability to meet the hiring needs of organizations of all sizes across sectors. PeopleScout’s comprehensive services include Recruitment Process Outsourcing (RPO), Managed Service Provider (MSP), Total Workforce Solutions, and Talent Advisory. Operating in more than 40 countries, with over 30 years of expertise, PeopleScout connects employers with top talent—from volume hiring to specialist roles—with an approach that combines market intelligence, creativity and technology.   Our team believes in the transformative power of connection to drive results—our brand promise “Connect More” is grounded in our legacy of exceptional service and reflects our commitment to forging stronger connections across the talent spectrum through experience, insight and action.