Project Analyst, Strategic Planning and Operational Enablement

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The WFM Evolution & Enablement team within Strategic Planning and Operational Enablement (SPOE), is seeking a Project Analyst to support the development and delivery of technical products and solutions for our customers. The candidate will engage with, business stakeholders, product owners and vendor teams to understand business needs, identify opportunities and implement the best solution. The candidate will also be coordinating with business units to prioritize, plan, and execute in-line with product development initiatives and regulatory needs.

How will you make an impact in this role?

• Be accountable for owning and implementing globally aligned business process improvements to enhance efficiencies, quality and customer experience in support of our internal customers.
• Deliver internal productivity opportunities through the delivery of projects within our Global Capacity and Contact Management organization primarily through process improvement but also with a view to defect and bad demand elimination, and efficient demand management
• Be responsible for creating new ideas and opportunities to drive positive reengineering and customer experience outcomes, to form part of their own or the wider teams’ project pipeline
• Be responsible for the delivery of a portfolio of projects or work, in support of organizational objectives, through personal project leadership as well as support and oversight of local Project analyst(s)
• Develop and maintain strong working relationships with Business Partners and with other key stakeholders (Capabilities, Technologies, Vendors, and other central teams) - influence others in developing new ideas and concepts.
• Manage relationships and expectations with process owners, local managers and key business contacts.
• Facilitates team level processes and execution with leadership, domain and technical acumen.

Minimum Qualifications

• Project management skills, knowledge, and experience of successfully leading projects
• Experience creating analytical reports & communicating findings.
• Experience presenting to large / senior / challenging audiences, a plus
• Ability to translate business requirements into working reporting solutions
• Able to analyze / understand data relationships and create reports independently based on requirements
• Able to clearly articulate metric formulas and work with other Technical teams for data flows
• Experience with establishing effective metrics and measures for projects
• Ability to deal with ambiguity and utilize data driven change management principles to drive results
• Proven ability to communicate effectively with peers, stakeholders and customers
• Desire to work in a rapidly changing environment
• Flexible in schedule / working hours

Preferred Qualifications:

• Subject matter expertise in GCCM and technical knowledge of how to design and develop new products or capabilities would be preferred.
• Experience with other project methodologies such as Prince 2, LEAN, Six Sigma and Agile/Scrum methodology, are a plus
• Experience creating analytical reports (Excel / Pivot tables, Charts ) - Access / Tableau knowledge

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.