District Constituent Services & Community Outreach Manager (Commission Office Aide)

Job Title: District Constituent Services & Community Outreach Manager (Commission Office Aide)

Employment Type: Full-Time Benefits Eligible

Department: County Commissioners Office 

Location: DeKalb County, Georgia 

Reports To: County Commissioner Chief of Staff

Salary: Starting at $60,000

The office is seeking a proactive, engaging, Constituent Services & Community Outreach Manager to serve as a key liaison between DeKalb County government and its residents. The ideal candidate excels at building relationships, fostering meaningful community engagement, and managing a fast-paced, dynamic workload.  

The Constituent Services & Community Outreach Manager would be responsible for managing constituent inquiries, coordinating outreach initiatives, and fostering meaningful engagement with diverse communities across the county in a meaningful and innovative manner. The manager ensures timely resolution of concerns, promotes transparency, and strengthens public trust in local government.

Essential Functions:

Constituent Services

• Respond to inquiries, complaints, and service requests from residents via phone, email, and in-person meetings.
• Track and resolve constituent issues by coordinating with internal departments and external agencies.
• Maintain a comprehensive database of constituent interactions and follow-ups. (including creation of databases)
• Create Reporting on daily, weekly, and annual constituent services. 
• Develop and implement outreach strategies to engage underserved and underrepresented communities.
• Organize and attend public meetings, town halls, and community events to gather feedback and share county initiatives.
• Build partnerships with local nonprofits, faith-based organizations, neighborhood associations, and civic groups.
• Prepare briefings, reports, and presentations for elected officials on community concerns and engagement outcomes.
• Work with communications team to address constituent concerns via newsletters, social media content, and public-facing materials to promote county programs and services.
• Monitor local issues and trends to proactively address emerging community needs.
• Collaborate with departments to design and promote programs that enhance public access to county resources.
• Support special initiatives such as voter education, public safety awareness, and health wellness campaigns.

Community Outreach

• Develop and implement outreach strategies to engage underserved and underrepresented communities.
• Organize and attend public meetings, town halls, and community events to gather feedback and share county initiatives.
• Build partnerships with local nonprofits, faith-based organizations, neighborhood associations, and civic groups.

Communications & Reporting

• Prepare briefings, reports, and presentations for elected officials on community concerns and engagement outcomes.
• Work with communications team to address constituent concerns via newsletters, social media content, and public-facing materials to promote county programs and services.
• Monitor local issues and trends to proactively address emerging community needs.

Program Development

• Collaborate with departments to design and promote programs that enhance public access to county resources.
• Support special initiatives such as voter education, public safety awareness, and health wellness campaigns.

Qualifications

• Bachelor’s degree in Public Administration/Health, Communications, Social Work, Political Science, or related field.
• 1–2 years of experience in constituent services, community engagement, social services/welfare, or public affairs.
• Strong interpersonal and communication skills, with the ability to navigate sensitive issues diplomatically.
• Proficiency in CRM systems and Microsoft Office Suite platforms.
• Data collection & analysis
• Deep understanding of DeKalb County’s demographics, neighborhoods, and civic landscape.

Preferred Attributes

• Bilingual or multilingual capabilities.
• Experience working with elected officials or in a government setting.
• Passion for public service and community empowerment.
• Ability to work evenings and weekends as needed for community events.

Supplemental Information:

Core Functions of Constituent Services

 Casework & Issue Resolution

• Assisting individuals with navigating government agencies and programs
• Helping resolve problems related to benefits, permits, taxes, or documentation
• Advocating on behalf of residents with state or federal offices (e.g., Social Security, Medicare, housing assistance)

Information & Referral

• Connecting constituents to the right departments or services
• Providing accurate contact info, guidance, and follow-up support
• Referring residents to community resources or nonprofit partners

Public Education & Outreach

• Hosting town halls, webinars, and community forums
• Distributing educational materials about county programs, legislation, or civic engagement
• Promoting awareness of available services and how to access them

Recognition & Commemoration

• Coordinating proclamations, certificates, or awards for community members
• Organizing events that honor local achievements or milestones
• Supporting cultural and historical observances (like Derwin Brown Day)

Feedback & Engagement

• Gathering input from residents to inform policy or service improvements
• Tracking constituent concerns and trends to guide strategic planning
• Maintaining open lines of communication through surveys, calls, and digital platforms