Housekeeping Supervisor | Holiday Inn New Delhi Aerocity

Duties And Responsibilities

• Supervise the implementation of housekeeping standards and procedures in relation to:
• Bedroom service
• Bathroom service
• Valet service
• Cleaning service
• Linen maintenance
• Recommended changes to these standards and training needs on an ongoing basis
• Maintain a current and thorough knowledge of all housekeeping systems
• Open and close the shift and ensure effective shift hand over
• Distribution and collection of keys
• Perform Room allocations
• Perform Room inspections
• Prioritise arrival rooms
• Liaise with Front Office for guest and hotel requirements
• Ensure consistency within the department
• Assist Floor & public area supervisors for completing their task on time.
• Ensure you have complete knowledge of room types, layouts and facilities
• Complete stock takes as required
• Coordinate with supervisors for effective housekeeping operations
• Conducts briefings to ensure hotel activities and operational requirements are known to the employees.

Accountability

• Number of employees supervised –
• Direct: Housekeeping Team Leader, Linen Room Supervisor, and Housekeeping Desk Coordinator.
• Indirect:     N.A.

Annual Operating Profit/Payroll Budget –

Department Budget

Key Metrics –

• Department Budget
• Guest Satisfaction Survey / Heartbeat.
• Employee Satisfaction Survey.

Qualifications And Requirements

Required Skills –

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Good writing skills
• Proficient in the use of Microsoft Office
• Problem solving, motivating, organizational and training abilities
• Strong Leadership skills in managing teams

Qualifications –

• Diploma in Hotel Administration, Hotel Management or equivalent

Experience –

Minimum 5 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?