F&B Supervisor Bocas del Toro

Responsibilities

• Manage the Venue P&L: hit revenue targets, control labor margins and manage cost of sale ratios against budget.
• Manage Purchase Orders, negotiate rates with vendors/contractors/suppliers, ensure timely payments, communicate with the accounting department.
• Manage the venue’s software systems: POS, Inventory, and Pricing systems. 
• Regular analysis of menu and pricing to ensure the offer is on brand, competitive, and costs are in line with targets and inflation.
• Collaborate with other departments (Rooms, Sales, Experience, Marketing, etc) to implement on-brand promotions designed to increase revenue. Ensure Customer Experience is seamless for hotel guests and visitors alike.

Venue Operation:

•  Recruit, onboard, and train all venue staff.
• Ensure high level customer service is achieved, as measured by Customer Satisfaction Surveys (KEPSLA) and Online Reputation Index.
• Conduct Daily Standup with staff to review targets, challenges, events and day-to-day issues
• Greet customers and offer support on customer complaints and queries
• Ensure cleanliness of the venue at all times and compliance with required industry and company protocols
• Ensure full compliance with health and safety legislation and licensing laws
• Complete all reports and analysis requested. Attend regular meetings to learn new initiatives and report on progress.
• Ensure the venue follows all brand guidelines.
• Manage all maintenance protocols (preventive and repairs).
• Ensure security is effective for guests, connectors, and loss prevention

Venue Events:

• Curate and Execute a schedule of events for the venue with the destination team. Full accountability for the successful operational execution of events: revenue, cost control, profiltibility, venue-level contribution margin.
• Support DJs and artists scheduled for the location. In charge of Artist Relations as well as sound and visual equipment maintenance and operation.
• Decorate venue with brand approved concepts.
• Deliver events on time, within budget.
• Ensure the Sales, Marketing, and Social Media team have knowledge of all F&B activations through the calendar year.
• Support the creation of content and delivery of Social media engagement initiatives.
• Identify and manage partnerships with brands that enhance the venue and Selina brand and help to offset costs in the venue. Bring brand-approved sponsors to the venue.
• Work with Brand-approved Influencers to increase revenue and reputation.
• Build a network in the local community and curate relationships with community leaders and opinion leaders.

Requirements

• Fully Bilingual (English and local language).
• Strong organization and time management skills.
• Previous management or department head experience <3 years.
• Previous stock management experience.
• Previous scheduling experience.
• Experience building and costing menus.
• Previous cash reconciliation experience.
• Demonstrates a good understanding of P&L statements.
• Experience planning and managing events.
• Cultural fit and community engagement.
• Local supplier and vendor network.
• What you can expect.
• Competitive salary.
• A share of the profit you Generate.
• No dress code.
• Pet-friendly (as long as your pet is friendly).
• Multiple online training opportunities.
• Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring.
• Huge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends).
• Have your birthday off.
• Amazing referral program with cash and global holiday packages; we know you hang out with other great people.
• Extra country-specific benefits; we can tell you more during the application process.