Senior Business Program Manager

Our mission in Global SMB is to help customers achieve more with the Microsoft cloud by building a global, digital-led organization. We focus on Small and Medium Businesses (SMB), aiming to provide the best digital platform worldwide. As part of our Global SMB Business Operartions team, you will support Digital Sales teams to deliver excellent experiences and collaborate across teams while embracing values like Diversity and Inclusion, Wellbeing, Sustainability, Giving, and Learning. Explore our organization if you are passionate about customer-focused, digital-first solutions.

Our team supports FY planning, business program management and improvement for our digital sales teams. This role offers a chance to join a diverse, dynamic team transforming Microsoft's sales approach to small and medium businesses. Work with top industry talent, collaborate across teams, and impact millions worldwide.

As a Senior Business Program Manager for SMB, you will be a Change Management champ supporting our digital sales by driving FY planning and landing, executing business programs, setting up new sales pilots, and running seller enabling initiatives. You will assess business health to suggest improvements and manage change with global sales teams to ensure alignment with evolving business needs. This role requires operationalizing sales strategy, driving growth, and accelerating digital sales transformation through strategic thinking, problem solving, operational rigor, change management, and sales enablement.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Business Program Planning and Design

• Performs business program landscape research and analysis, forecasting, and examines business trends
• Monitors sales performance to define/prioritize Correction of Errors and drive their execution and identifies revenue driver opportunities
• Collaborates with stakeholders to define customer targeting and engagement orchestration
• Works with cross-functional stakeholders to design and operationalize new SMB sales motions and pilots

Business Program Excellence and Execution

• Partners with key stakeholders for FY planning, landing and execution.
• Enables field execution of sales campaigns and assess performance to drive optimization
• Evangelizes availability of sales programs and assess their business impact
• Maintains and land a single source of programs and campaigns available for our Digital Sales team

Business Program Management

• Manages complex projects from beginning to end and communicates status & risk to relevant stakeholders, and holds them accountable risk mitigation plans
• Aligns stakeholder efforts to business impact
• Drives buy in and adoption of processes, tools and business priorities by following appropriate Change Management methodologies
• Leads monthly business review (MBR) and runs rhythms regularly to identify what is working and what is not

Business Program Evaluation and Improvement

• Surfaces insights and execute initiatives to improve role efficiency
• Partners stakeholder organizations to execute demand generation, signal optimization and revenue acceleration initiatives
• Runs feedback channels to identify seller pain points and roadblocks to address with stakeholders

Other

• Embody our Culture and Values

Qualifications

Required Qualifications:

• Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in business management, strategy, or project/program management, or business-related roles
• 2+ years in cloud-based business with sales operations/enablement experience
• Experience in time and project management, with a proven ability to lead and execute multiple concurrent workstreams effectively.
• Proven effectiveness collaborating across groups and driving multi-stakeholder planning processes to desired results
• OR equivalent experience.

Preferred Qualifications:

• Management Consulting background
• Prosci certification
• Able to positively manage ambiguity and complex, matrixed, & fast paced environments
• Team player with a track record of helping others to achieve team goals
• Established business acumen and mental agility to ramp quickly across diverse businesses and organizations
• Outstanding verbal and written communication skills, with the ability to clearly articulate complex issues and formulate recommendations to a wide variety of stakeholders
• Deep analytical skills and ability to use data to drive meaningful business decisions
• An owner mindset – biased toward action and able to positively influence across functional teams
• Proactive positive outlook and approach to change management

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $96,500 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $123,500 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until September 19, 2025.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.